Menlo Security incident

An Issue has been found with Web Isolation in Tokyo region

Menlo Security experienced a major incident on February 19, 2026 affecting Tokyo - Web Isolation (Tokyo - Web Isolation) and Tokyo - Proxy (Tokyo - Proxy), lasting 6m. The incident has been resolved; the full update timeline is below.

Started: Feb 19, 2026, 12:04 AM UTC
Resolved: Feb 19, 2026, 12:10 AM UTC
Duration: 6m
Detected by Pingoru: Feb 19, 2026, 12:04 AM UTC

Affected components

Tokyo - Web Isolation (Tokyo - Web Isolation)Tokyo - Proxy (Tokyo - Proxy)

Update timeline

investigating Feb 19, 2026, 12:04 AM UTC

An issue has been found and is currently under investigation. We will update as soon as we have more information on impact and expected duration. Customers connecting via Tokyo may experience service disruption.
resolved Feb 19, 2026, 12:10 AM UTC

Service in Tokyo region is recovering. We will follow up with a RCCA for impacted customers.