Menlo Security incident

An Issue impacting proxy and web isolation services for HSM customers is being investigated

Menlo Security experienced a minor incident on January 13, 2026 affecting Tel Aviv - Proxy (Tel Aviv - Proxy) and Jakarta - Proxy (Jakarta - Proxy) and 1 more component, lasting 7h 32m. The incident has been resolved; the full update timeline is below.

Started: Jan 13, 2026, 09:44 AM UTC
Resolved: Jan 13, 2026, 05:16 PM UTC
Duration: 7h 32m
Detected by Pingoru: Jan 13, 2026, 09:44 AM UTC

Affected components

Tel Aviv - Proxy (Tel Aviv - Proxy)Jakarta - Proxy (Jakarta - Proxy)Melbourne - Proxy (Melbourne - Proxy)Sydney - Proxy (Sydney - Proxy)Zurich - Proxy (Zurich - Proxy)

Update timeline

investigating Jan 13, 2026, 09:44 AM UTC

09:44 UTC An Issue impacting proxy for HSM customers is being investigated An issue impacting proxy and web isolation services for a small set of Cloud HSM customers is being investigated. Cloud HSM customers may encounter challenges when attempting to use proxy. Prepend is not impacted.</...
investigating Jan 13, 2026, 10:44 AM UTC

The issue continues to be investigated
identified Jan 13, 2026, 12:22 PM UTC

A fix for the issue has been deployed and validated in Sydney. The fix is being rolled out to the other regions.
identified Jan 13, 2026, 03:50 PM UTC

A fix for the issue has been deployed and validated in most regions and it is in progress in Zurich.
resolved Jan 13, 2026, 05:16 PM UTC

This incident has been resolved.