Menlo Security incident

An Issue has been found with SafeMail Globally

Minor Resolved View vendor source →

Menlo Security experienced a minor incident on January 29, 2026 affecting Global - Email Flow (Global - Email Flow), lasting 13h 39m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 08:00 AM UTC
Resolved
Jan 29, 2026, 09:39 PM UTC
Duration
13h 39m
Detected by Pingoru
Jan 29, 2026, 08:00 AM UTC

Affected components

Global - Email Flow (Global - Email Flow)

Update timeline

  1. identified Jan 29, 2026, 08:00 AM UTC

    An issue has been detected with the SafeMail for customers using tenant encoding enabled for rewriting email links. We are reverting the service to the previous release. Further information and status updates will be shared here as they become available

  2. investigating Jan 29, 2026, 08:50 PM UTC

    Safemail services are coming online as the related hosts come up with the reverted form of tenant encoding for those customers using it. Customers will begin seeing the service be restored over the coming 30 minutes.

  3. resolved Jan 29, 2026, 09:39 PM UTC

    The rollback globally has been completed and all services are operating normally. We will continue to monitor.