Menlo Security incident

An Issue has been found with web isolation in Frankfurt region

Major Resolved View vendor source →

Menlo Security experienced a major incident on November 19, 2025 affecting Frankfurt - Web Isolation (Frankfurt - Web Isolation) and Frankfurt - Doc Isolation (Frankfurt - Doc Isolation) and 1 more component, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 05:15 AM UTC
Resolved
Nov 19, 2025, 07:23 AM UTC
Duration
2h 8m
Detected by Pingoru
Nov 19, 2025, 05:15 AM UTC

Affected components

Frankfurt - Web Isolation (Frankfurt - Web Isolation)Frankfurt - Doc Isolation (Frankfurt - Doc Isolation)Paris - Web Isolation (Paris - Web Isolation)Paris - Doc Isolation (Paris - Doc Isolation)Frankfurt - Proxy (Frankfurt - Proxy)Paris - Proxy (Paris - Proxy)

Update timeline

  1. identified Nov 19, 2025, 05:15 AM UTC

    An issue has been found with web isolation in Frankfurt region and is currently under investigation.

  2. investigating Nov 19, 2025, 06:10 AM UTC

    We are investigating potential impact to Menlo Proxy and Isolation service in Frankfurt and Paris and will update as soon as more information is available.

  3. investigating Nov 19, 2025, 06:28 AM UTC

    Service is functional for tenants accessing Menlo services through Frankfurt and Paris. Customer traffic for the Frankfurt region will see slightly increased latency while we continue to validate that all services are 100% functional.

  4. resolved Nov 19, 2025, 07:23 AM UTC

    This incident has been fully resolved for all Menlo services and regions. Please contact Support if you have additional questions.