Menlo Security incident

Upstream service degradation in UAE region

Minor Resolved View vendor source →

Menlo Security experienced a minor incident on March 1, 2026 affecting UAE - Web Isolation (UAE - Web Isolation) and UAE - Doc Isolation (UAE - Doc Isolation) and 1 more component, lasting 100d 4h. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2026, 12:51 PM UTC
Resolved
Jun 09, 2026, 05:23 PM UTC
Duration
100d 4h
Detected by Pingoru
Mar 01, 2026, 12:51 PM UTC

Affected components

UAE - Web Isolation (UAE - Web Isolation)UAE - Doc Isolation (UAE - Doc Isolation)UAE - Proxy (UAE - Proxy)

Update timeline

  1. investigating Mar 01, 2026, 12:51 PM UTC

    A localized power issue has affected an upstream provider in UAE, some provider resources are currently unavailable - we have now failed out the region and we should not see any impact to Menlo customers. This issue is being actively monitored to ensure stability

  2. investigating Mar 01, 2026, 06:21 PM UTC

    We continue to monitor the status of the power outage with the upstream provider. This issue is being actively monitored to ensure stability.

  3. investigating Mar 01, 2026, 08:38 PM UTC

    We continue to monitor the status of the power outage with the upstream provider. This issue is being actively monitored to ensure stability.

  4. investigating Mar 01, 2026, 10:29 PM UTC

    We continue to monitor the status of the power outage with the upstream provider. This issue is being actively monitored to ensure stability.

  5. investigating Mar 02, 2026, 01:08 AM UTC

    We continue to monitor the status of the power outage with the upstream provider. This issue is being actively monitored to ensure stability.

  6. investigating Mar 02, 2026, 06:00 AM UTC

    We continue to monitor the status of the power outage with the upstream provider. This issue is being actively monitored to ensure stability.

  7. investigating Mar 02, 2026, 11:37 AM UTC

    We continue to monitor the status of the power outage with the upstream provider. This issue is being actively monitored to ensure stability.

  8. investigating May 12, 2026, 04:47 PM UTC

    Until further notice, Amazon's AWS data center in UAE is out of service. Once it is available for service we will resume hosting Menlo services from the site. Until that point Menlo services will be hosted in a nearby region.

  9. resolved Jun 09, 2026, 05:23 PM UTC

    Since there is no anticipated timeline for cloud service provider availability in the region we are closing out this incident.