Luno Outage History
Luno is up right nowLuno had 59 outages in the last 2 years totaling 382h 39m of downtime — averaging 2.4 incidents per month.
There were 59 Luno outages since December 4, 2025 totaling 382h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.
Delayed XRP Withdrawals
Timeline · 2 updates
- identified Dec 23, 2025, 08:43 AM UTC
We are currently experiencing an issue causing XRP withdrawals to be delayed. We have identified the issue and are promptly working on resolving it as soon as possible. More updates to follow, thank you for your continued patience.
- resolved Dec 23, 2025, 04:25 PM UTC
This issue has now been resolved. Thank you for your patience.
Delayed XRP sends
Timeline · 2 updates
- identified Dec 18, 2025, 05:05 PM UTC
We have identified an issue causing XRP transactions to experience longer-than-normal processing times. Customers will experience delays when attempting to send XRP cryptocurrency Our team is working on this as a priority.
- resolved Dec 19, 2025, 07:18 AM UTC
Update: We are no longer seeing any delays for XRP cryptocurrency sends. We appreciate your understanding in this matter.
Delayed bank withdrawals in Malaysia.
Timeline · 2 updates
- monitoring Dec 16, 2025, 04:16 AM UTC
There is a temporary delay with Malaysia withdrawals requested on the 15th of December 2025, 3:45 PM to 16th of December, 12 PM. We’re working with the bank to get this resolved the soon. Any withdrawals submitted during this time 15th December 2025, 3:45 PM to 16th December, 9:59 AM are expected to reflect by today at 8:20 PM. 16th December 2025, 10 AM to 11:59 AM are expected to reflect by today 11PM You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934 We apologise for the inconvenience caused.
- resolved Dec 16, 2025, 08:54 AM UTC
Withdrawals are now processed as usual.
Delayed Balance updates when using the userstream API
Timeline · 2 updates
- identified Dec 15, 2025, 02:30 PM UTC
We have identified an issue affecting customers who use the userstream API. Customers may experience delays with their balance updates when using the userstream API. We are working on this as a priority. Updates to follow.
- resolved Dec 15, 2025, 02:49 PM UTC
Update: We are no longer seeing delayed balance updates for customers who utilize the UserStream API. We appreciate your understanding in this matter.
Delayed Instant Deposits in Malaysia
Timeline · 2 updates
- identified Dec 13, 2025, 11:18 AM UTC
We have identified an issue causing delayed instant deposits in Malaysia. Customers who attempt to use FPX instant deposit will experience deposit delays. Our team is working to resolve this ASAP Updates to follow.
- resolved Dec 15, 2025, 01:16 PM UTC
We are no longer seeing any delays in instant deposits in Malaysia. We appreciate your patience and understanding in this matter.
Luno Platform Outage
Timeline · 3 updates
- identified Dec 12, 2025, 12:41 PM UTC
We have identified an issue that is causing Luno's platforms (Website, APP, and API) to be inaccessible to our customers. Our team is investigating the cause and working to restore full service as quickly as possible.
- monitoring Dec 12, 2025, 01:10 PM UTC
Update: We can see that Luno's Platform is restored as normal and we are monitoring for any further issues We appreciate your patience and understanding in this matter.
- resolved Dec 12, 2025, 01:24 PM UTC
Update: We are no longer seeing any disruptions to Luno's Platform. All services are working as normal. We appreciate your understanding and patience in this matter.