Update timeline
- identified Apr 10, 2026, 08:36 AM UTC
We are aware of an issue where Malaysian customers are seeing delays when receiving SMS OTP's. We are currently working on the issue both internally and with our SMS provider. PLEASE NOTE - It can take up to 5 minutes for an SMS OTP to be received. Please allow time for the SMS OTP to be received before re-trying
- identified Apr 10, 2026, 12:55 PM UTC
We have made some adjustments to our SMS OTP service in conjunction with our SMS provider. We will monitor the results over the weekend. We appreciate your patience in the matter.
- resolved Apr 16, 2026, 07:59 AM UTC
We have made some relevant adjustments to spam filters through our SMS providers and have made some internal adjustments and we believe the issue is resolved. PLEASE NOTE - It can take up to 5 minutes for an SMS OTP to be received. Please allow time for the SMS OTP to be received before re-trying
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