Luno experienced a notice incident on May 18, 2026, lasting 24m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 18, 2026, 11:15 AM UTC
We are investigating an issue causing an issue when customers attempt to initiate cryptocurrency sends. Customers will get a message letting them know we could not complete the send. We are working on this as a priority. Updates to follow
- identified May 18, 2026, 11:23 AM UTC
We have identified the root cause of this issue. Our team is working to get the fix out ASAP. Customers will get a message letting them know we could not complete the send. Updates to follow
- resolved May 18, 2026, 11:40 AM UTC
Update: We are no longer seeing any errors with regards to sends. Sends should be working as normal. We appreciate your patience and understanding in this matter.