Update timeline
- identified Mar 05, 2026, 04:34 PM UTC
We are currently investigating an issue affecting the release of funds back to your available balance. Your funds remain safe and secure. We are working on a fix and will update you shortly. Thank you for your patience.
- identified Mar 05, 2026, 05:10 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 05, 2026, 05:14 PM UTC
We have identified the cause of the issue and are currently working on implementing a fix. Our team will provide further updates as soon as more information becomes available.
- monitoring Mar 05, 2026, 05:22 PM UTC
A fix has been implemented and we are currently monitoring the results to ensure the issue has been fully resolved.
- resolved Mar 05, 2026, 09:35 PM UTC
The issue affecting the release of funds back to available balances has now been resolved and funds are being released as expected. Your funds remained safe and secure throughout the incident. We sincerely appreciate your patience while we worked to fix the problem.
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