Is Luno down?
Last checked 3m agoNo incidents right now.
Luno is operational right now. Last checked 3m ago; the most recent incident resolved 2h ago.
Real-time Luno status, recent outages, and incident history — pulled directly from Luno's official status page at https://status.luno.com every 5 minutes. Pingoru tracks 1 Luno service and has captured 51 incidents in the last 90 days (99.98% uptime). Get email, Slack, Discord, or webhook alerts the moment Luno reports a new incident — free for 5 monitors, no credit card.
Active incidents 2
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Timeline · 1 update
- identified · Aug 31, 2026, 02:03 PM UTC
We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error. Customers can still use instant deposit and EFT options to buy cryptocurrency. We are working on this as a priority
Latest: We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error. Customers can still use i…
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Timeline · 7 updates
- identified · May 05, 2026, 03:04 PM UTC
We have identified an issue causing withdrawal processing in Kenya to be unsuccessful. Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail. Unfortunately, the issue is withour payment provider, and we are working with them to solve this as quickly as possible. We appreciate your understanding in this matter.
- identified · May 08, 2026, 12:53 PM UTC
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible. We appreciate you patience and understanding in this matter
- identified · May 21, 2026, 08:32 AM UTC
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible. We sincerely apologise for the disruption and appreciate you patience in this matter.
- identified · Jun 05, 2026, 06:58 AM UTC
Once again, we sincerely apologise for the delay in resolving this incident. Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency. We are hopeful that they will have a resolution by the end of the week.
- identified · Jun 10, 2026, 11:50 AM UTC
Unfortunately the resolution detailed by the 3rd party has not been successful. We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates Again, we sincerely apologise for the inconvenience and appreciate your continued patience. Sends are still available.
- identified · Jun 24, 2026, 03:08 PM UTC
We are currently experiencing a disruption affecting deposits and withdrawals for our customers in Kenya. This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible. Thank you for your patience and understanding as we work to resolve this.
- identified · Jun 30, 2026, 02:13 PM UTC
Update: Withdrawals have resumed processing but will have longer-than-normal processing times. Deposits are still unavailable. We appreciate your patience apologise for any inconvenience caused.
Latest: Update: Withdrawals have resumed processing but will have longer-than-normal processing times. Deposits are still unavailable. We appreciate your patience apologise for any inconve…
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Recent outages & incidents
Past 90 days-
Timeline · 2 updates
- identified · Sep 11, 2026, 01:24 PM UTC
Customers using the exchange and executing trades may see delays with their balance updates, which may cause customers who perform high-volume trading to experience disruptions with their trading due to the delays to balance updates. Customers who use Instant Buy and Sell will not be affected. We are working on this as a priority.
- resolved · Sep 11, 2026, 02:29 PM UTC
Update: We are no longer seeing delays in balance updates for customers who use the exchange. We appreciate your patience and understanding in this matter.
Latest: Update: We are no longer seeing delays in balance updates for customers who use the exchange. We appreciate your patience and understanding in this matter.
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Timeline · 2 updates
- identified · Sep 10, 2026, 02:57 PM UTC
Date: Thursday, 10 September 2026 Time: 10:00 PM – 11:00 PM (WAT) Expected downtime: 30–45 minutes What this means for you: During this window, you may experience brief disruptions to payments, including deposits, withdrawals, and related services. All pending transactions will be processed automatically once maintenance is complete — nothing will be lost. If possible, we recommend completing any payments before or after this window. We apologise for any inconvenience and will confirm here once maintenance is complete.
- resolved · Sep 14, 2026, 08:02 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 3 updates
- identified · Sep 03, 2026, 11:14 AM UTC
We've identified an issue causing delays with FPX deposits. Our team is aware and working on a fix. We'll post an update once this is resolved. We apologise for any inconvenience and appreciate your patience.
- monitoring · Sep 03, 2026, 11:18 AM UTC
A fix has been implemented and the backlog has now cleared. Funds should be reflecting in accounts as expected. We're continuing to monitor the situation closely to ensure stability.
- resolved · Sep 09, 2026, 09:44 AM UTC
All systems are back to normal, and the backlog has been cleared. Your funds should now be fully visible in your account. Thank you for your patience.
Latest: All systems are back to normal, and the backlog has been cleared. Your funds should now be fully visible in your account. Thank you for your patience.
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Timeline · 3 updates
- identified · Aug 28, 2026, 12:02 PM UTC
We are aware of intermittent FPX deposit failures for customers in Malaysia. We are actively working with our third-party provider to resolve this issue. If your deposit fails, please try again shortly or use an alternative deposit method. We will provide an update as soon as we have more information.
- monitoring · Aug 28, 2026, 08:36 PM UTC
A fix has been successfully deployed, and transactions are now processing again. You may still notice some delays in processing times We’ll continue to monitor the situation closely and provide further updates if needed.
- resolved · Sep 02, 2026, 03:11 PM UTC
This incident is fully resolved and transactions are processing again. We apologise for any inconvenience caused.
Latest: This incident is fully resolved and transactions are processing again. We apologise for any inconvenience caused.
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Timeline · 2 updates
- identified · Aug 28, 2026, 09:10 AM UTC
The 31st August & 1st September 2026 are public holidays in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 3rd September 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://guide.luno.com/hc/articles/11035601393565 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 31 Ogos dan 1 September 2026 ialah cuti umum di Malaysia. Sehubungan dengan itu, bank-bank tidak akan memproses sebarang pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 3 September 2026.
- resolved · Sep 02, 2026, 02:04 AM UTC
Withdrawals are now being processed as scheduled.
Latest: Withdrawals are now being processed as scheduled.
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See the full Luno outage history
20 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Luno outage history →Or sign up free to get alerts when Luno breaks · 10 free monitors · No credit card
- Exchange Balance update delays ResolvedStarted Sep 11, 2026, 01:24 PM UTC · Resolved Sep 11, 2026, 02:29 PM UTC · 1h 5m
- Started Sep 10, 2026, 02:57 PM UTC · Resolved Sep 14, 2026, 08:02 AM UTC · 3d 17h
- Delayed FPX deposits in Malaysia ResolvedStarted Sep 03, 2026, 11:14 AM UTC · Resolved Sep 09, 2026, 09:44 AM UTC · 5d 22h
- Started Aug 31, 2026, 02:03 PM UTC · ● 14d 9h
- Started Aug 28, 2026, 12:02 PM UTC · Resolved Sep 02, 2026, 03:11 PM UTC · 5d 3h
- Started Aug 28, 2026, 09:10 AM UTC · Resolved Sep 02, 2026, 02:04 AM UTC · 4d 16h
- Scheduled Database Maintenance ResolvedStarted Aug 25, 2026, 06:48 AM UTC · Resolved Aug 26, 2026, 10:31 AM UTC · 1d 3h
- Started Aug 24, 2026, 12:26 PM UTC · Resolved Aug 25, 2026, 07:28 AM UTC · 19h 2m