Luno incident

Customers Unable to Enable Sends In Malaysia

Notice Resolved View vendor source →

Luno experienced a notice incident on May 4, 2026, lasting 2d 5h. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 07:32 AM UTC
Resolved
May 06, 2026, 01:11 PM UTC
Duration
2d 5h
Detected by Pingoru
May 04, 2026, 07:32 AM UTC

Update timeline

  1. identified May 04, 2026, 07:32 AM UTC

    We are aware that some customers who tried to enable sends between April 25 and April 28, 2026, are experiencing issues enabling this feature even after verifying their identity. We apologise for the inconvenience caused. We are currently working on resolving this.

  2. resolved May 06, 2026, 01:11 PM UTC

    This issue has now been resolved. Thank you all for your patience.