Luno Outage History

Current Status: Customers executing a high frequency of orders may see a delay with balance updates in their account once their order is executed. We are working to resolve this as soon as possible. We appreciate your understanding in this matter. Updates to follow.

Customers are currently experiencing withdrawal delays due to an issue with one of our third-party providers. Resolving this is our top priority, and we are working closely with them to implement a fix. We sincerely apologise for the inconvenience.

We have identified an issue causing push notifications to fail when being sent to our customers who use IOS devices. Our team is working on this as a priority. Updates to follow

We have identified an issue where our FNB Business Account Holders are unable to initiate Deposits into our Account. We are working with FNB as a high priority to resolve the issue and apologies for any inconvenience caused.

We are experiencing slow responses on our usdt withdrawals. We are currently investigating the issue with our provider and will resolve as soon as possible. We apologise for the inconvenience caused.

We are aware of an issue where Malaysian customers are seeing delays when receiving SMS OTP's. We are currently working on the issue both internally and with our SMS provider. PLEASE NOTE - It can take up to 5 minutes for an SMS OTP to be received. Please allow time for the SMS OTP to be received before re-trying

We have made some adjustments to our SMS OTP service in conjunction with our SMS provider. We will monitor the results over the weekend. We appreciate your patience in the matter.

We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected. Our team is actively working with the provider to resolve this as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.

Our payment provider is currently working on resolving the issue affecting withdrawals in Kenya. We are continuing to work closely with them and monitoring progress. We will share further updates as soon as more information becomes available. Thank you for your continued patience.

We are still working with our payment provider to resolve the issue affecting withdrawals in Kenya. Progress is ongoing, but the issue has not yet been fully resolved. We continue to monitor the situation closely and will share further updates as soon as more information becomes available. Thank you for your continued patience.

Please note that April 6 is a public holiday in South Africa, during which banks do not process any payments. This means any withdrawals from Luno sent to banks won’t be processed until April 7th. The delay only applies to ZAR withdrawals. Crypto withdrawals will be processed as usual in accordance with our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934

We are continuing to work on a fix for this issue.

We have identified an issue that may be causing delays in AVAX staking reward payouts to some of our customers. Staking, unstaking, and rewards accrual are unaffected. Our team is working to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.

Customers who have not yet received their AVAX payout should expect to see it reflected in their accounts on Tuesday, 7th April. We appreciate your patience.

We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected. Our team is actively working with the provider to resolve this as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.

Our payment provider is currently working on resolving the issue affecting withdrawals in Kenya. We are continuing to work closely with them and monitoring progress. We will share further updates as soon as more information becomes available. Thank you for your continued patience.

We are still working with our payment provider to resolve the issue affecting withdrawals in Kenya. Progress is ongoing, but the issue has not yet been fully resolved. We continue to monitor the situation closely and will share further updates as soon as more information becomes available. Thank you for your continued patience.

Customers using IOS are unable to buy USDC via PayU. Customers can still buy USDC via the Web page. We are working to fix this issue as a priority Thank you for your patience

We are currently testing the fix for this issue. We apologise for any inconvenience caused and we are working on this as a priority.

We are still testing the fix for this issue and are working on it as a priority. Once the fix has been tested it will then be deployed to the App store for review. For awareness, customers can still buy USDC via the web page We apologise for any inconvenience caused and thank you for your patience.

We have identified an issue causing delays in DOT staking reward payouts. Staking, unstaking, and rewards accrual are unaffected. Our team is working to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.

We have identified an issue where some customers who are using Android are unable to sell any Crypto on the Luno Exchange Home Page. We are working on this as a priority, and customers can still use the Web option. We apologise for any inconvenienced caused.

We are currently investigating an issue affecting the release of funds back to your available balance. Your funds remain safe and secure. We are working on a fix and will update you shortly. Thank you for your patience.

We are continuing to work on a fix for this issue.

We have identified the cause of the issue and are currently working on implementing a fix. Our team will provide further updates as soon as more information becomes available.

Current Status: Customers initiating withdrawals will experience longer-than-usual processing times. What you need to know: We have identified an issue causing withdrawals to get stuck in processing for our South African customers. We are working to resolve this as soon as possible. We appreciate your understanding in this matter. Updates to follow.

Current Status: Customers initiating new ETH staking will experience a significantly longer "Pending" period before their stakes begin to accrue rewards. What Customers need to know: New Stakes: Due to high demand on the Ethereum network, the current activation queue is approximately 65–70 days. Your ETH will remain pending and only start accruing rewards when they reach the blockchain. Existing Stakes: If your ETH is already active, your rewards are unaffected and will continue to be paid out as usual. Unstaking: Unstaking requests are currently processing normally and are not affected by this entry queue. Unfortunately, this delay is a function of the Ethereum network protocol and is outside of Luno's direct control. We apologise for any inconvenience caused and appreciate your patience and understanding in this matter.

We have identified an issue with Sends for Business Customers. Sends are currently disabled for some of our Business customers. We are working on fix as a priority. Apologies for inconvenience caused.

We have identified an issue causing Virtuals Protocol (VIRTUAL) / Bitcoin (BTC) pair to be temporarily unavailable for customers using instant buy and sell. This means any customer trying to purchase VIRTUAL using BTC will not be able to. Our team is working on this as a priority. We will update as soon as possible and appreciate your understanding in this matter.

We’ve identified the issue causing delays when using the Toshi Chatbot and are actively working on implementing a resolution. We apologise for the inconvenience and appreciate your patience while we resolve this issue.

We are currently investigating an issue affecting the bundle purchases. Some customers may encounter an error message when attempting to initiate a transaction using bundles. Our team is working on this as a priority.

Customers are still experiencing issues in buying and selling bundles, our team is working on the issue as a priority to resolve the issue. We apologise for the inconvenienced caused and thank you for your patience.

We have identified an issue that has caused chats via our app to not work. This means that when customers try to create a chat with us via the Luno app for both IOS and Android, customers will get an error. Customers can create chats through our help center within the app or web browser and then initiate a chat from there. We are working on this as a priority.

Account verifications may be slower than normal due to downtime with one of our third-party service provider. We are monitoring the situation and will provide updates as more information becomes available.

Users in Indonesia may experience delays in account verification due to downtime with our third-party verification provider. We are actively monitoring the situation.

We are currently experiencing delays in SMS deliveries for some of our customers. Our team is aware of the issue and is investigating it urgently. We appreciate your patience and understanding in this matter.