Luno Outage History

Started Feb 25, 2026, 10:01 AM UTC· resolved Jun 09, 2026, 09:56 AM UTC

1. identified Feb 25, 2026, 10:01 AM UTC

   Current Status: Customers initiating new ETH staking will experience a significantly longer "Pending" period before their stakes begin to accrue rewards. What Customers need to know: New Stakes: Due to high demand on the Ethereum network, the current activation queue is approximately 65–70 days. Your ETH will remain pending and only start accruing rewards when they reach the blockchain. Existing Stakes: If your ETH is already active, your rewards are unaffected and will continue to be paid out as usual. Unstaking: Unstaking requests are currently processing normally and are not affected by this entry queue. Unfortunately, this delay is a function of the Ethereum network protocol and is outside of Luno's direct control. We apologise for any inconvenience caused and appreciate your patience and understanding in this matter.

2. resolved Jun 09, 2026, 09:56 AM UTC

   Update: When staking ETH, the staking timeline delay will be communicated during that process. We appreciate your understanding in this matter.

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Started Feb 23, 2026, 05:41 PM UTC· resolved Jul 31, 2026, 11:06 AM UTC

1. identified Feb 23, 2026, 05:41 PM UTC

   Starting Tuesday, 24 February 2026 at 11:00 WIB, deposit services via Bank Transfer will be temporarily unavailable until further notice. During this period, customers will not be able to make deposits using the Bank Transfer method. To continue funding your account, please use GoPay, which remains fully operational. We apologise for any inconvenience this may cause and appreciate your understanding. Updates will be provided once deposit services via Bank Transfer are restored. Deposit melalui Bank Transfer Tidak Tersedia Sementara Mulai Selasa, 24 Februari 2026 pukul 11.00 WIB, layanan deposit melalui Bank Transfer tidak tersedia untuk sementara waktu hingga pemberitahuan lebih lanjut. Selama periode ini, pelanggan tidak dapat melakukan deposit menggunakan metode Bank Transfer. Untuk tetap melakukan deposit, silakan gunakan metode deposit GoPay, yang tetap beroperasi secara normal. Kami mohon maaf atas ketidaknyamanan yang mungkin ditimbulkan dan terima kasih atas pengertian Anda. Informasi terbaru akan kami sampaikan setelah layanan deposit melalui Bank Transfer kembali tersedia.

2. resolved Jul 31, 2026, 11:06 AM UTC

   Deposits via bank transfer are now available again in Indonesia. Thank you for your patience and understanding in this matter.

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Started Feb 20, 2026, 01:36 PM UTC· resolved Feb 20, 2026, 04:54 PM UTC

1. identified Feb 20, 2026, 01:36 PM UTC

   We have identified an issue with Sends for Business Customers. Sends are currently disabled for some of our Business customers. We are working on fix as a priority. Apologies for inconvenience caused.

2. resolved Feb 20, 2026, 04:54 PM UTC

   The issue has been resolved, Sends is now working for all customers. Thank you for your patience.

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Started Feb 16, 2026, 01:02 AM UTC· resolved Feb 16, 2026, 08:27 AM UTC

1. identified Feb 16, 2026, 01:02 AM UTC

   We have identified an issue causing Virtuals Protocol (VIRTUAL) / Bitcoin (BTC) pair to be temporarily unavailable for customers using instant buy and sell. This means any customer trying to purchase VIRTUAL using BTC will not be able to. Our team is working on this as a priority. We will update as soon as possible and appreciate your understanding in this matter.

2. resolved Feb 16, 2026, 08:27 AM UTC

   Update: Customers should have no issue purchasing Virtual using BTC. We appreciate your patience and understanding in this matter.

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Started Feb 12, 2026, 02:35 PM UTC· resolved Feb 12, 2026, 06:03 PM UTC

1. investigating Feb 12, 2026, 02:35 PM UTC

   Customers will experience delays using our Toshi Chatbot, we've identified the issue and will have a fix implemented shortly. Customers wanting to reach out to us without delays can do so here: https://www.luno.com/help/en/tickets/new?category_id=54. We apologise for the inconvenienced caused.

2. identified Feb 12, 2026, 03:42 PM UTC

   We’ve identified the issue causing delays when using the Toshi Chatbot and are actively working on implementing a resolution. We apologise for the inconvenience and appreciate your patience while we resolve this issue.

3. resolved Feb 12, 2026, 06:03 PM UTC

   The issue that was causing delays when using the Toshi Chatbot has now been resolved. Our team identified the root cause and implemented a fix. The chatbot is operating normally, and customers should no longer experience delays. We apologise for the inconvenience caused and thank you for your patience while we worked to resolve this issue.

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Started Jan 31, 2026, 09:54 AM UTC· resolved Feb 03, 2026, 09:40 AM UTC

1. identified Jan 31, 2026, 09:54 AM UTC

   We are currently investigating an issue affecting the bundle purchases. Some customers may encounter an error message when attempting to initiate a transaction using bundles. Our team is working on this as a priority.

2. identified Feb 02, 2026, 04:00 PM UTC

   Customers are still experiencing issues in buying and selling bundles, our team is working on the issue as a priority to resolve the issue. We apologise for the inconvenienced caused and thank you for your patience.

3. resolved Feb 03, 2026, 09:40 AM UTC

   The issue has been resolved and we thank you for your patience

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Started Jan 27, 2026, 12:57 PM UTC· resolved Jan 27, 2026, 01:34 PM UTC

1. identified Jan 27, 2026, 12:57 PM UTC

   We have identified an issue that has caused chats via our app to not work. This means that when customers try to create a chat with us via the Luno app for both IOS and Android, customers will get an error. Customers can create chats through our help center within the app or web browser and then initiate a chat from there. We are working on this as a priority.

2. resolved Jan 27, 2026, 01:34 PM UTC

   Update: We have implemented a fix, and chats are now working as expected. We appreciate your patience and understanding in this matter. Thank you.

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Started Jan 07, 2026, 03:12 PM UTC· resolved Jan 07, 2026, 05:08 PM UTC

1. identified Jan 07, 2026, 03:12 PM UTC

   Account verifications may be slower than normal due to downtime with one of our third-party service provider. We are monitoring the situation and will provide updates as more information becomes available.

2. monitoring Jan 07, 2026, 04:28 PM UTC

   We are no longer seeing errors from our third-party service provider. Account verifications are now being processed as expected. We will continue to monitor the situation closely.

3. resolved Jan 07, 2026, 05:08 PM UTC

   The issue affecting account verification has been resolved. Our third-party service provider has recovered, and account verifications are now processing normally. Thank you for your patience.

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Started Jan 03, 2026, 01:11 PM UTC· resolved Jan 05, 2026, 07:31 AM UTC

1. identified Jan 03, 2026, 01:11 PM UTC

   Users in Indonesia may experience delays in account verification due to downtime with our third-party verification provider. We are actively monitoring the situation.

2. monitoring Jan 04, 2026, 05:31 PM UTC

   Account verifications are being processed as expected. We will continue to monitor the situation. Thank you for your patience.

3. resolved Jan 05, 2026, 07:31 AM UTC

   The issue affecting account verifications in Indonesia has been resolved. We are no longer receiving errors from our third-party verification provider, and account verifications are now being processed normally. Thank you for your patience while we worked through this.

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Started Dec 25, 2025, 04:20 PM UTC· resolved Dec 25, 2025, 05:44 PM UTC

1. identified Dec 25, 2025, 04:20 PM UTC

   We are currently experiencing delays in SMS deliveries for some of our customers. Our team is aware of the issue and is investigating it urgently. We appreciate your patience and understanding in this matter.

2. resolved Dec 25, 2025, 05:44 PM UTC

   Update: We are no longer seeing any delays with SMS deliveries. We appreciate your understanding in this matter.

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Started Dec 24, 2025, 09:21 AM UTC· resolved Jan 02, 2026, 04:19 AM UTC

1. identified Dec 24, 2025, 09:21 AM UTC

   Penarikan dana selama libur dan cuti bersama Natal Selama libur dan cuti bersama Natal pada tanggal 25 - 28 Desember 2025 dan 1 Januari 2026, penarikan dana berikut akan diproses 24/7 seperti biasa: - Penarikan ke bank BCA, BNI, BRI, CIMB, Mandiri dan Danamon di bawah 10 miliar rupiah - Penarikan ke bank lainnya di bawah 250 juta rupiah Jika jumlah penarikan dana Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan. Proses penarikan dana akan kembali berjalan normal pada 29 Desember 2025 dan 2 Januari 2026. Perlu diperhatikan bahwa proses deposit tidak terpengaruh oleh libur dan cuti bersama Natal. -- Withdrawal schedule on public holiday in Indonesia During the public holiday on 25 - 28 December 2025 and 1 January 2026, these withdrawals will be processed as usual 24/7: - Withdrawal to BCA, BNI, BRI, CIMB, Mandiri and Danamon under 10 billion rupiah - Withdrawal to other banks under 250 million rupiah If the withdrawal amount is greater than the limit above, please separate it into multiple transactions with smaller amounts. The withdrawal process will be back to normal on 29 December 2025 and 2 January 2026. Please note that deposits will be unaffected.

2. resolved Jan 02, 2026, 04:19 AM UTC

   Withdrawal is now processed as usual. Thank you,

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Started Dec 23, 2025, 08:43 AM UTC· resolved Dec 23, 2025, 04:25 PM UTC

1. identified Dec 23, 2025, 08:43 AM UTC

   We are currently experiencing an issue causing XRP withdrawals to be delayed. We have identified the issue and are promptly working on resolving it as soon as possible. More updates to follow, thank you for your continued patience.

2. resolved Dec 23, 2025, 04:25 PM UTC

   This issue has now been resolved. Thank you for your patience.

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Started Dec 16, 2025, 04:16 AM UTC· resolved Dec 16, 2025, 08:54 AM UTC

1. monitoring Dec 16, 2025, 04:16 AM UTC

   There is a temporary delay with Malaysia withdrawals requested on the 15th of December 2025, 3:45 PM to 16th of December, 12 PM. We’re working with the bank to get this resolved the soon. Any withdrawals submitted during this time 15th December 2025, 3:45 PM to 16th December, 9:59 AM are expected to reflect by today at 8:20 PM. 16th December 2025, 10 AM to 11:59 AM are expected to reflect by today 11PM You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934 We apologise for the inconvenience caused.

2. resolved Dec 16, 2025, 08:54 AM UTC

   Withdrawals are now processed as usual.

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Started Dec 15, 2025, 02:30 PM UTC· resolved Dec 15, 2025, 02:49 PM UTC

1. identified Dec 15, 2025, 02:30 PM UTC

   We have identified an issue affecting customers who use the userstream API. Customers may experience delays with their balance updates when using the userstream API. We are working on this as a priority. Updates to follow.

2. resolved Dec 15, 2025, 02:49 PM UTC

   Update: We are no longer seeing delayed balance updates for customers who utilize the UserStream API. We appreciate your understanding in this matter.

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Started Dec 13, 2025, 11:18 AM UTC· resolved Dec 15, 2025, 01:16 PM UTC

1. identified Dec 13, 2025, 11:18 AM UTC

   We have identified an issue causing delayed instant deposits in Malaysia. Customers who attempt to use FPX instant deposit will experience deposit delays. Our team is working to resolve this ASAP Updates to follow.

2. resolved Dec 15, 2025, 01:16 PM UTC

   We are no longer seeing any delays in instant deposits in Malaysia. We appreciate your patience and understanding in this matter.

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Started Dec 12, 2025, 12:41 PM UTC· resolved Dec 12, 2025, 01:24 PM UTC

1. identified Dec 12, 2025, 12:41 PM UTC

   We have identified an issue that is causing Luno's platforms (Website, APP, and API) to be inaccessible to our customers. Our team is investigating the cause and working to restore full service as quickly as possible.

2. monitoring Dec 12, 2025, 01:10 PM UTC

   Update: We can see that Luno's Platform is restored as normal and we are monitoring for any further issues We appreciate your patience and understanding in this matter.

3. resolved Dec 12, 2025, 01:24 PM UTC

   Update: We are no longer seeing any disruptions to Luno's Platform. All services are working as normal. We appreciate your understanding and patience in this matter.

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Started Dec 05, 2025, 09:01 AM UTC· resolved Dec 05, 2025, 09:44 AM UTC

No vendor updates were posted for this incident.

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Started Dec 04, 2025, 02:24 PM UTC· resolved Dec 08, 2025, 11:50 AM UTC

No vendor updates were posted for this incident.

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