Laserfiche incident

[US] - Some users may encounter an error when connecting to the repository

Laserfiche experienced a major incident on September 9, 2025 affecting Repository Service, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started: Sep 09, 2025, 03:33 PM UTC
Resolved: Sep 09, 2025, 05:16 PM UTC
Duration: 1h 42m
Detected by Pingoru: Sep 09, 2025, 03:33 PM UTC

Affected components

Repository Service

Update timeline

investigating Sep 09, 2025, 03:33 PM UTC

We are investigating an issue where some Laserfiche Cloud US customers are unable to access their repository. Users may seen an error stating "No such host is known" or "There was an error connecting to your repository"
monitoring Sep 09, 2025, 04:13 PM UTC

A fix has been implemented and users should be able to access the repository again. We will continue monitoring the results.
resolved Sep 09, 2025, 05:16 PM UTC

The issue has been resolved.