Klarna Outage History

We are currently experiencing a degradation to payments in the Klarna App in US and EU. We are working to restore the service as soon as possible. Thank you for your patience.

We are continuing to investigate this issue.

We are currently experiencing a degradation affecting our Subscriptions and On-Demand Tokenization. As a result, a limited number of customers may be unable to complete purchases with Klarna Payments at this time. Our teams are actively engaged and working to restore full service as a priority. We will provide a further update as soon as additional information is available, and we apologise for any inconvenience caused.

We are continuing to monitor the confirmed issue at a third-party payment processing partner.

Service Degradation — Klarna Payments (Subscriptions and On-Demand Tokenization) We are currently experiencing a degradation affecting our Subscriptions and On-Demand Tokenization services in the United States. As a result, a limited number of customers may be unable to complete purchases with Klarna Payments at this time. Our teams are actively engaged and working to restore full service as a priority. We will provide a further update as soon as additional information is available, and we apologise for any inconvenience caused.

We are currently experiencing issues with Merchant Portal in the United States. We are working to restore the service as soon as possible. Thank you for your patience.

We are currently experiencing a Direct Debit payment method degradation in the Austria, Germany and Netherlands regions. We are working to restore the service as soon as possible. Thank you for your patience.

We are currently experiencing issues with Merchant Onboarding through Integration Guides App in Merchant Portal in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

We are still investigating the issue. Thank you for your patience.

Some customers on iOS (Safari / Chrome) may be unable to finish Klarna checkout in popup mode after login. Android and desktop checkout are not affected. Cause: third-party browser change. We are working to restore the services as soon as possible. Thank you for your patience.

We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

We are continuing to investigate this issue.

We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.

We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience

We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.

Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.

We are currently experiencing a global degradation to our search feature in the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

We are currently experiencing issues with Merchant Disputes in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

We are currently experiencing a degradation to Klarna Payments using Swish in Sweden due to a maintenance at Swish https://status.swish.nu/incidents/fx3mycd6pw05. We are monitoring the situation to restore the service as soon as possible. Thank you for your patience.

We are currently experiencing issues to the chat function in the Klarna App in the EU & UK. We are working to restore the service as soon as possible. Thank you for your patience.

Klarna App login and purchase authentication in Sweden is degraded due to BankID outage. BankID is investigating.

We are currently experiencing issues with Klarna purchase API. We are working to restore the service as soon as possible. Thank you for your patience.

We are performing some scheduled maintenance on our Virtual Card Service affecting VCN-type (Virtual Card) integrations, this could impact the ability to generate and authorize virtual cards. This will take approximately 2 hours. We will post an update here when the maintenance has been concluded.