Klarna incident

Support Chat AI assistant experiencing issues

Major Resolved View vendor source →

Klarna experienced a major incident on March 30, 2026 affecting Europe and North America and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2026, 08:59 AM UTC
Resolved
Mar 30, 2026, 09:50 AM UTC
Duration
50m
Detected by Pingoru
Mar 30, 2026, 08:59 AM UTC

Affected components

EuropeNorth AmericaAsia Pacific

Update timeline

  1. investigating Mar 30, 2026, 08:59 AM UTC

    Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

  2. identified Mar 30, 2026, 09:22 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 30, 2026, 09:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 30, 2026, 09:50 AM UTC

    This incident has been resolved.