Klarna incident

Merchant Onboarding degradation using Integration Guides

Resolved after 4 hours 22 minutes, affecting Europe and North America and 1 more, on July 29, 2026.

monitoring Jul 29, 2026, 10:01 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 29, 2026, 05:58 PM UTC
Resolved
Jul 29, 2026, 10:20 PM UTC
Duration
4h 22m
Detected by Pingoru
Jul 29, 2026, 05:58 PM UTC

Affected components

EuropeNorth AmericaAsia Pacific

Update timeline

  1. investigating Jul 29, 2026, 05:58 PM UTC

    We are currently experiencing issues with Merchant Onboarding through Integration Guides App in Merchant Portal in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

  2. investigating Jul 29, 2026, 07:29 PM UTC

    We are still investigating the issue. Thank you for your patience.

  3. identified Jul 29, 2026, 08:56 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 29, 2026, 10:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 29, 2026, 10:20 PM UTC

    This incident has been resolved.

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