Resolved after 6 hours 30 minutes, affecting Europe and North America, on September 18, 2026.
The degradation affecting payments in the Klarna App in the US and EU has been resolved, and services are operating normally.
Affected components
Update timeline
- investigating Sep 18, 2026, 12:44 AM UTC
We are currently experiencing a degradation to payments in the Klarna App in US and EU. We are working to restore the service as soon as possible. Thank you for your patience.
- investigating Sep 18, 2026, 01:19 AM UTC
We are continuing to investigate this issue.
- identified Sep 18, 2026, 01:24 AM UTC
The issue has been identified and we see improvements in US, still investigating the issues in EU.
- identified Sep 18, 2026, 01:45 AM UTC
The issue has remerged in the US, we are continuing to investigate the issue. Thank you for your patience.
- identified Sep 18, 2026, 04:56 AM UTC
We are continuing investigating the issue.
- identified Sep 18, 2026, 05:32 AM UTC
We are seeing improvements in US - we are monitoring the situation closely.
- monitoring Sep 18, 2026, 06:16 AM UTC
This issue seems to have been resolved for both US and EU. We are monitoring this closely.
- resolved Sep 18, 2026, 07:14 AM UTC
The degradation affecting payments in the Klarna App in the US and EU has been resolved, and services are operating normally.
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