Klarna experienced a minor incident on July 24, 2026 affecting Europe and North America and 1 more component, lasting 20d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 08:07 AM UTC
Some customers on iOS (Safari / Chrome) may be unable to finish Klarna checkout in popup mode after login. Android and desktop checkout are not affected. Cause: third-party browser change. We are working to restore the services as soon as possible. Thank you for your patience.
- monitoring Jul 24, 2026, 08:40 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 27, 2026, 02:20 PM UTC
Monitoring period shows improvement, however teams continue working on full recovery actions and continue to monitor.
- monitoring Jul 31, 2026, 01:40 PM UTC
Monitoring period continues to show improvement from earlier mitigations. Teams are actively deploying additional fixes and gradually enabling improvements for affected merchants, while continuing to work on full recovery and monitor impact.
- monitoring Aug 04, 2026, 11:50 AM UTC
Teams are actively testing fixes today, with merchant rollout expected to begin from tomorrow. Work continues to enrol all the remaining affected merchants into the solution and to validate the fix for the broader merchant base.
- monitoring Aug 07, 2026, 01:40 PM UTC
Merchant rollout shows significant improvement. Teams will continue monitoring until all affected merchants will be enrolled.
- resolved Aug 13, 2026, 08:07 AM UTC
Klarna Express Checkout is working as expected for the vast majority of merchants. Minor edge cases are being handled separately. Monitoring is now closed. Thank you.