Klarna incident

Chat AI Assistant degradation in the App

Minor Resolved View vendor source →

Klarna experienced a minor incident on January 28, 2026 affecting Europe, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 04:54 PM UTC
Resolved
Jan 28, 2026, 05:02 PM UTC
Duration
7m
Detected by Pingoru
Jan 28, 2026, 04:54 PM UTC

Affected components

Europe

Update timeline

  1. investigating Jan 28, 2026, 04:54 PM UTC

    We are currently experiencing issues to the chat function in the Klarna App in the EU & UK. We are working to restore the service as soon as possible. Thank you for your patience.

  2. resolved Jan 28, 2026, 05:02 PM UTC

    This issue has been resolved.