Klarna incident

Customer Service Chat & Phone Support is experiencing issues

Major Resolved View vendor source →

Klarna experienced a major incident on March 25, 2026 affecting Europe and Europe and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2026, 11:10 AM UTC
Resolved
Mar 25, 2026, 11:56 AM UTC
Duration
45m
Detected by Pingoru
Mar 25, 2026, 11:10 AM UTC

Affected components

EuropeEuropeNorth AmericaNorth AmericaAsia PacificAsia Pacific

Update timeline

  1. investigating Mar 25, 2026, 11:10 AM UTC

    We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

  2. identified Mar 25, 2026, 11:41 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 25, 2026, 11:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 25, 2026, 11:56 AM UTC

    This incident has been resolved.