Klarna had 35 outages in the last 2 years totaling 22h 17m of downtime — averaging 1.4 incidents per month.
There were 35 Klarna outages since July 7, 2025 totaling 22h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing issues with MVCN in North America. We are working to restore the service as soon as possible. Thank you for your patience.
This incident has been resolved.
Services are returning but we are still seeing minor issues with purchase visualisation in the app (some of the newly placed orders are not shown yet). This is due to the extended major outage today at our core infrastructure provider.
The issue has now been resolved.
We are currently experiencing issues with multiple services in North America (including Klarna purchase API, Klarna App, Merchant Portal, and Customer Service channels) due to a core infrastructure provider. The issue is also impacting orders placed with Shopify. We are working with the provider to restore the service as soon as possible. Thank you for your patience.
Our core infrastructure provider is experiencing issues again, similar to the outages reported earlier today. We are working with the provider to restore the service as soon as possible. Thank you for your patience.
The core infrastructure provider claims to have found the source of the issue and is continuing to investigate and identify mitigations.
We are still seeing degradation and are closely following the issue on the core infrastructure provider.
We are beginning to see recovery in some of our affected systems which is also supported by the core infrastructure provider that is applying mitigation actions.
We are continuing to see recovery but are not back to normal yet.
We are continuing to see progress on recovery.
Services are returning but we are still seeing minor issues with purchase visualisation in the app (some of the newly placed orders are not shown yet)
We are currently experiencing a degradation of payments in Europe. We are working to restore the service as soon as possible. Thank you for your patience.
This incident has been resolved.
We are currently experiencing issues with Klarna Apple Pay In-Store flow in the US region. We are working to restore the service as soon as possible. Thank you for your patience.
This incident has been resolved.
We are currently experiencing issues with Klarna Disputes API meaning there is a delay of dispute webhooks. We are working to restore the service as soon as possible. Thank you for your patience.
We are currently experiencing issues with Klarna Disputes API meaning there is a delay of dispute webhooks. Only certain disputes are affected. We are working to restore the service as soon as possible. Thank you for your patience.
This incident has been resolved.
We are currently experiencing issues with Purchase API operations in Europe and US. We are working to restore the service as soon as possible. Thank you for your patience.
This incident has been resolved.
We have experienced issues authentication to the Klarna App and API for Klarna Network between 10:04 and 10:30 CEST.
We have experienced issues authentication to the Klarna App and API for Klarna Network between 10:04 and 10:30 CEST.
We are currently experiencing issues with Merchant Portal Integration Guides for Shopify in Europe. We are working to restore the service as soon as possible. Thank you for your patience.
This incident has been resolved.
We’re currently experiencing issues with the Klarna web app in Sweden (SE). Our team is actively working to restore the service as quickly as possible. Thank you for your patience and understanding. In the meantime, you can continue to use the Klarna mobile app as an alternative to access your Klarna balance
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.