Klarna Outage History
Klarna is up right nowPingoru has recorded 51 incidents for Klarna: 43 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 29 of 720 (4%) |
| May 2026 | 2 | 19 of 744 (3%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 2 | 184 of 744 (25%) |
| August 2026 | 4 | 156 of 744 (21%) |
| September 2026 | 4 | 21 of 720 (3%) |
| October 2026 | 3 | 6 of 590 (1%) |
Incidents, newest first
Minor December 16, 2025 Klarna purchase API degradation 20m Europe, North America, Asia Pacific
Started Dec 16, 2025, 10:58 AM UTC· resolved Dec 16, 2025, 11:18 AM UTC
- investigating Dec 16, 2025, 10:58 AM UTC
We are currently experiencing issues with Klarna purchase API. We are working to restore the service as soon as possible. Thank you for your patience.
- identified Dec 16, 2025, 11:09 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 16, 2025, 11:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2025, 11:18 AM UTC
This incident has been resolved.
Minor December 15, 2025 Merchant Operations degradation - Maintenance Ongoing 4h 5m Europe, North America, Asia Pacific
Started Dec 15, 2025, 08:06 AM UTC· resolved Dec 15, 2025, 12:12 PM UTC
- investigating Dec 15, 2025, 08:06 AM UTC
We are performing some scheduled maintenance on our Virtual Card Service affecting VCN-type (Virtual Card) integrations, this could impact the ability to generate and authorize virtual cards. This will take approximately 2 hours. We will post an update here when the maintenance has been concluded.
- resolved Dec 15, 2025, 12:12 PM UTC
Maintenance has concluded.
Critical December 5, 2025 Klarna Customer support and other Klarna apps including Purchase Flow service are affected 1h 6m Europe, North America, Asia Pacific
Started Dec 05, 2025, 09:15 AM UTC· resolved Dec 05, 2025, 10:21 AM UTC
- investigating Dec 05, 2025, 09:15 AM UTC
We are currently experiencing issues with reaching Klarna support. Other applications including Purchase Flow might be impacted due to Cloudflare being down. We are waiting for the vendor to provide updates. Thank you for your patience.
- identified Dec 05, 2025, 09:46 AM UTC
Root cause has been identified as Global Cloudflare outage caused transient vendor and internal service disruptions
- monitoring Dec 05, 2025, 09:51 AM UTC
Cloudflare vendor implemented a fix but impact might still be visible for both merchants and customers
- resolved Dec 05, 2025, 10:21 AM UTC
All services confirmed up and running
Minor December 3, 2025 Settlement Delays 1d 1h Europe
Started Dec 03, 2025, 08:08 AM UTC· resolved Dec 04, 2025, 09:37 AM UTC
- investigating Dec 03, 2025, 08:08 AM UTC
We‘re currently experiencing delays with settlements of a subset of orders. We are working to restore it to normal as soon as possible. Thank you for your patience.
- identified Dec 03, 2025, 10:39 PM UTC
The issue has been identified and teams are working on recovery.
- resolved Dec 04, 2025, 09:37 AM UTC
This incident has been resolved.
Major November 24, 2025 Klarna App degradation 7h Europe
Started Nov 24, 2025, 01:24 PM UTC· resolved Nov 24, 2025, 08:24 PM UTC
- investigating Nov 24, 2025, 01:24 PM UTC
We are currently experiencing intermittent issues with the Klarna App in Europe region. We are working to restore the service as soon as possible. Thank you for your patience.
- monitoring Nov 24, 2025, 01:54 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 24, 2025, 01:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 24, 2025, 08:24 PM UTC
This incident has been resolved.
Minor November 18, 2025 Merchant Settlement report degradation 23m Europe
Started Nov 18, 2025, 03:50 PM UTC· resolved Nov 18, 2025, 04:13 PM UTC
- investigating Nov 18, 2025, 03:50 PM UTC
We are currently experiencing a degradation of the settlement API Europe since 15:00 CET. We are working to restore the service as soon as possible. Thank you for your patience.
- monitoring Nov 18, 2025, 04:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 04:13 PM UTC
This incident has been resolved.
Minor November 14, 2025 Merchant Portal degradation - Limited Access to In-store App in Merchant Portal 1h 31m Europe, North America, Asia Pacific
Started Nov 14, 2025, 03:54 PM UTC· resolved Nov 14, 2025, 05:25 PM UTC
- investigating Nov 14, 2025, 03:54 PM UTC
Some merchants may encounter an error when trying to access the In-Store App in Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.
- resolved Nov 14, 2025, 05:25 PM UTC
This issue has been resolved and the system works as expected.
Minor October 21, 2025 MVCN degradation 30m North America, North America, North America
Started Oct 21, 2025, 05:51 AM UTC· resolved Oct 21, 2025, 06:22 AM UTC
- investigating Oct 21, 2025, 05:51 AM UTC
We are currently experiencing issues with MVCN in North America. We are working to restore the service as soon as possible. Thank you for your patience.
- resolved Oct 21, 2025, 06:22 AM UTC
This incident has been resolved.
Minor October 20, 2025 Purchase visualisation delays in US 4h 1m North America
Started Oct 20, 2025, 09:20 PM UTC· resolved Oct 21, 2025, 01:22 AM UTC
- monitoring Oct 20, 2025, 09:20 PM UTC
Services are returning but we are still seeing minor issues with purchase visualisation in the app (some of the newly placed orders are not shown yet). This is due to the extended major outage today at our core infrastructure provider.
- resolved Oct 21, 2025, 01:22 AM UTC
The issue has now been resolved.
Minor October 20, 2025 Multiple Service degradation in North America 6h 48m North America, North America, North America, North America
Started Oct 20, 2025, 02:24 PM UTC· resolved Oct 20, 2025, 09:12 PM UTC
- investigating Oct 20, 2025, 02:24 PM UTC
We are currently experiencing issues with multiple services in North America (including Klarna purchase API, Klarna App, Merchant Portal, and Customer Service channels) due to a core infrastructure provider. The issue is also impacting orders placed with Shopify. We are working with the provider to restore the service as soon as possible. Thank you for your patience.
- identified Oct 20, 2025, 02:31 PM UTC
Our core infrastructure provider is experiencing issues again, similar to the outages reported earlier today. We are working with the provider to restore the service as soon as possible. Thank you for your patience.
- identified Oct 20, 2025, 03:10 PM UTC
The core infrastructure provider claims to have found the source of the issue and is continuing to investigate and identify mitigations.
- identified Oct 20, 2025, 03:45 PM UTC
We are still seeing degradation and are closely following the issue on the core infrastructure provider.
- identified Oct 20, 2025, 05:23 PM UTC
We are beginning to see recovery in some of our affected systems which is also supported by the core infrastructure provider that is applying mitigation actions.
- identified Oct 20, 2025, 05:58 PM UTC
We are continuing to see recovery but are not back to normal yet.
- identified Oct 20, 2025, 07:21 PM UTC
We are continuing to see progress on recovery.
- resolved Oct 20, 2025, 09:12 PM UTC
Services are returning but we are still seeing minor issues with purchase visualisation in the app (some of the newly placed orders are not shown yet)
Minor October 10, 2025 Klarna payments degradation 37m Europe
Started Oct 10, 2025, 11:58 AM UTC· resolved Oct 10, 2025, 12:36 PM UTC
- investigating Oct 10, 2025, 11:58 AM UTC
We are currently experiencing a degradation of payments in Europe. We are working to restore the service as soon as possible. Thank you for your patience.
- resolved Oct 10, 2025, 12:36 PM UTC
This incident has been resolved.