Keela Outage History

Keela transactions are failing to sync to Aplos. This started since 2026-Oct-14 14:27 Pacific and affects all organizations with an active Aplos integration. Gifts already synced before that time are unchanged. New syncs and retries are affected. We have identified the root cause and are working on a fix. We’ll update this page when sync is restored. After that, failed transactions can be retried from Keela. We appreciate your patience while we fix the issue!

We are aware of intermittent performance issues affecting some customers in the US and Canada. Our team is actively investigating.

We are aware of an issue affecting subscription forms for our Canada Region users. Some users may encounter intermittent errors when attempting to submit or access subscription forms. Our team is actively investigating.

We're investigating an issue with syncing between Keela and Raisely.

We've identified the root cause and we are working to resolve the issue.

We are investigating an issue that is causing intermittent user login errors.

We are continuing to investigate this issue.

Please be aware that overnight, Mailchimp disconnected our customer accounts, and customers are currently unable to reconnect. We are in active discussions with Mailchimp to investigate the root cause and restore connectivity as soon as possible.

We are currently experiencing disruptions with login to Keela. The root cause is related to our third-party mail provider, and we are working closely with them to resolve it as quickly as possible.

Scheduled recurring Paypal payments are failing with an pop up saying Payment Failed. Paypal payments are working as expected for one-time donation and revenue payments. We are investigating the root cause still and will provide more updates shortly.

We are currently experiencing an issue where multiple services are down in our Canada Region. Our engineering team are investigating the issue to restore services as soon as possible.

We are currently experiencing some downtime with our Revenue and Subscription Forms returning a Timeout Error within Keela Canada and USA. We are working to resolve this on our end ASAP. We appreciate your patience and understanding during this time.

We are currently investigating an issue as a result of a global outage from our major service providers, Google and Cloudflare. At this time Keela Donation forms may present failures until the outage is resolved. Thank you for your patience as we work to restore services as soon as possible.

We are currently experiencing some slowness in Keela CAN. You might see some things take a bit longer to load. We are working to resolve this on our end ASAP. We appreciate your patience and understanding during this time

We are currently experiencing some downtime with Keela Canada. We are working to resolve this on our end ASAP. We appreciate your patience and understanding during this time.

We are continuing to investigate this issue.

We are currently experiencing some downtime on Keela USA. We are working to resolve this on our end ASAP. We appreciate your patience and understanding during this time.

You may experience some delays within the Keela application when making contact updates, or during the import process. The updates and import validation steps are not being immediately reflected in the app. However, to help mitigate the issue, you can perform a refresh to the page and this should reflect your changes accordingly. Our developers are investigating this issue with urgency. We appreciate your patience and understanding during this time. Reach out to our Customer Support Team at [email protected] if you have any questions.

We are currently experiencing some downtime on Keela USA. We are working to resolve this on our end ASAP. We appreciate your patience and understanding during this time.

We are currently experiencing some downtime on Keela USA. We are working to resolve this on our end ASAP. We appreciate your patience and understanding during this time.

We are currently experiencing a temporary disruption with our third-party cloud storage provider, Filestack. This issue is impacting only some Keela users, based on the location they are accessing Keela from. If you are affected, you may experience issues with Keela's Email Marketing builder specifically adding images to the content, as well as with exporting data out of Keela and receipt viewing in-app. We are in communication with Filestack to resolve this as quick as possible. We'll keep this page up to date with any updates.

For organizations using KeelaPay as their payment processor: We have an important update regarding KeelaPay accounts and donations. Our team has identified some irregular activity, and while there’s no need to worry, we’re taking proactive measures to ensure the system remains safeguarded and runs smoothly. As part of this vigilance, you may experience intermittent access to your KeelaPay account, and some donors might see an “IP address blocked” error when attempting to make a donation. This is due to routine checks and protocols we’re running to maintain the highest security standards. In the meantime, we recommend using PayPal or Stripe for your donation processing in Keela. We’re working quickly to complete these tests and will share an update as soon as KeelaPay is operating as usual. We apologize for any inconvenience this may cause and appreciate your understanding. Your trust and security are always our top priority!

We are continuing to investigate this issue.