Keela incident

Keela ↔ Aplos integration — transaction sync failing

Resolved after 1 hour 1 minute, on October 16, 2026.

identified Oct 16, 2026, 10:16 PM UTC

The issue has been identified and a fix is being implemented.

Started
Oct 16, 2026, 10:14 PM UTC
Resolved
Oct 16, 2026, 11:15 PM UTC
Duration
1h 1m
Detected by Pingoru
Oct 16, 2026, 10:14 PM UTC

Update timeline

  1. investigating Oct 16, 2026, 10:14 PM UTC

    Keela transactions are failing to sync to Aplos. This started since 2026-Oct-14 14:27 Pacific and affects all organizations with an active Aplos integration. Gifts already synced before that time are unchanged. New syncs and retries are affected. We have identified the root cause and are working on a fix. We’ll update this page when sync is restored. After that, failed transactions can be retried from Keela. We appreciate your patience while we fix the issue!

  2. identified Oct 16, 2026, 10:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 17, 2026, 02:37 AM UTC

    This incident has been resolved.

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