Keela incident

Syncing Issue Between Keela and Raisely

Resolved after 1 hour 43 minutes, affecting Keela CRM, on December 18, 2025.

resolved Dec 18, 2025, 07:45 PM UTC

The issue affecting data syncing from Raisely to Keela has been resolved. New data is now syncing normally. Our team is also actively working to re-sync any transactions that may have been missed during the disruption to ensure your records are complete.

Started
Dec 18, 2025, 06:02 PM UTC
Resolved
Dec 18, 2025, 07:45 PM UTC
Duration
1h 43m
Detected by Pingoru
Dec 18, 2025, 06:02 PM UTC

Affected components

Keela CRM

Update timeline

  1. investigating Dec 18, 2025, 06:02 PM UTC

    We're investigating an issue with syncing between Keela and Raisely.

  2. investigating Dec 18, 2025, 06:55 PM UTC

    We've identified the root cause and we are working to resolve the issue.

  3. resolved Dec 18, 2025, 07:45 PM UTC

    The issue affecting data syncing from Raisely to Keela has been resolved. New data is now syncing normally. Our team is also actively working to re-sync any transactions that may have been missed during the disruption to ensure your records are complete.

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