Keela experienced a critical incident on November 18, 2025 affecting Keela CRM and E-mail sending and 1 more component, lasting 7h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Keela CRME-mail sendingKeela's Intelligence ToolsE-mail Marketing BuilderForms
Update timeline
- monitoring Nov 18, 2025, 12:38 PM UTC
Keela has been notified of a Global Outage with Cloudflare, impacting all of our services. At this time, Cloudflare Status Page indicates services are intermittently resuming: https://www.cloudflarestatus.com/ We are monitoring the situation at this time.
- monitoring Nov 18, 2025, 03:10 PM UTC
Cloudflare has reported a fix has been implemented and services should be returning to normal. Users may experience intermittent issues as services return. We are continuing to monitor until the all clear from Cloudfare.
- resolved Nov 18, 2025, 08:18 PM UTC
This incident has been resolved.