Keela experienced a minor incident on November 4, 2025 affecting Keela CRM, lasting 23h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2025, 06:18 PM UTC
Please be aware that overnight, Mailchimp disconnected our customer accounts, and customers are currently unable to reconnect. We are in active discussions with Mailchimp to investigate the root cause and restore connectivity as soon as possible.
- monitoring Nov 04, 2025, 09:15 PM UTC
We have reset the connection in Keela for customers that disconnected as as a result of this issue. Please attempt to reconnect again. Note that customers may need to reconfigure merge fields again. We are still working with Mailchimp to understand the root cause of the issue.
- resolved Nov 05, 2025, 05:51 PM UTC
This issue has been resolved. All customers should be able to reconnect their Mailchimp integration again. Note, that only Mailchimp users with admin and owner permissions will be able to connect the integration in Keela. We thank you for your patience.