Keela incident

Intermittent User Login Errors (USA only)

Major Resolved View vendor source →

Keela experienced a major incident on December 4, 2025 affecting Keela CRM, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 10:38 PM UTC
Resolved
Dec 05, 2025, 12:46 AM UTC
Duration
2h 7m
Detected by Pingoru
Dec 04, 2025, 10:38 PM UTC

Affected components

Keela CRM

Update timeline

  1. investigating Dec 04, 2025, 10:38 PM UTC

    We are investigating an issue that is causing intermittent user login errors.

  2. investigating Dec 04, 2025, 10:38 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 04, 2025, 11:08 PM UTC

    We have resolved the login errors and are continuing to monitor for any more issues. We apologize for the inconvenience.

  4. resolved Dec 05, 2025, 12:46 AM UTC

    This incident is resolved. Thank you for your patience while we worked to resolve the issue.