Keela incident

[USA] Email Reply Processing Issue – Now Resolved

Keela experienced a notice incident on June 4, 2025 affecting E-mail sending, lasting 18h 33m. The incident has been resolved; the full update timeline is below.

Started: Jun 04, 2025, 11:00 PM UTC
Resolved: Jun 05, 2025, 05:33 PM UTC
Duration: 18h 33m
Detected by Pingoru: Jun 04, 2025, 11:00 PM UTC

Affected components

E-mail sending

Update timeline

monitoring Jun 04, 2025, 11:00 PM UTC

We want to let you know about an issue we recently resolved that may have affected some email replies for our Keela users in the USA. In certain cases, replies to emails weren’t processing as expected. This was primarily due to messages sent outside the usual format we rely on. Because of this, some replies may have been delayed or didn’t appear in your thread as expected. The good news? Our development team has resolved the issue, and everything is back to running smoothly! As we clear the final pieces of the backlog, you might still see a few older replies popping into your account—however, no messages are being lost, and everything is being carefully processed. We truly appreciate your patience and understanding. If you have any questions or notice anything unusual, our Support Team is here and happy to help!
resolved Jun 05, 2025, 05:33 PM UTC

This incident has been resolved.