Keela incident

Receipts stuck at processing (Canada only)

Notice Resolved View vendor source →

Keela experienced a notice incident on December 2, 2025 affecting Keela CRM, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 09:00 PM UTC
Resolved
Dec 04, 2025, 01:38 AM UTC
Duration
1d 4h
Detected by Pingoru
Dec 02, 2025, 09:00 PM UTC

Affected components

Keela CRM

Update timeline

  1. identified Dec 02, 2025, 09:00 PM UTC

    We've identified an issue where a subset of receipts generated from Canada Keela organisations are stuck in processing state. This is not affecting all receipting. We will continue to monitor this and will work to resolve all stuck receipts by EOD 3rd Dec.

  2. resolved Dec 04, 2025, 01:38 AM UTC

    All receipts that were stuck on or after Giving Tuesday have now been marked as unreceipted. We thank you for your patience while we worked to monitor and resolve this issue.