Resolved after 2 days 6 hours, affecting E-mail Marketing Builder, on December 3, 2024.
The issue has been identified and a fix is being implemented by Filestack.
Affected components
Update timeline
- investigating Dec 03, 2024, 04:21 PM UTC
We are currently experiencing a temporary disruption with our third-party cloud storage provider, Filestack. This issue is impacting only some Keela users, based on the location they are accessing Keela from. If you are affected, you may experience issues with Keela's Email Marketing builder specifically adding images to the content, as well as with exporting data out of Keela and receipt viewing in-app. We are in communication with Filestack to resolve this as quick as possible. We'll keep this page up to date with any updates.
- identified Dec 03, 2024, 09:29 PM UTC
The issue has been identified and a fix is being implemented by Filestack.
- resolved Dec 05, 2024, 11:16 PM UTC
This incident has been resolved.
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