Keela incident

Revenue and Subscription Forms (V1) Outage (Canada and USA Region)

Major Resolved View vendor source →

Keela experienced a major incident on July 17, 2025 affecting Forms, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2025, 03:15 PM UTC
Resolved
Jul 17, 2025, 03:33 PM UTC
Duration
17m
Detected by Pingoru
Jul 17, 2025, 03:15 PM UTC

Affected components

Forms

Update timeline

  1. investigating Jul 17, 2025, 03:15 PM UTC

    We are currently experiencing some downtime with our Revenue and Subscription Forms returning a Timeout Error within Keela Canada and USA. We are working to resolve this on our end ASAP. We appreciate your patience and understanding during this time.

  2. monitoring Jul 17, 2025, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 17, 2025, 03:33 PM UTC

    This incident has been resolved.