Keela incident

Scheduled recurring Paypal payments are failing

Minor Resolved View vendor source →

Keela experienced a minor incident on September 17, 2025 affecting Keela CRM and Forms, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 07:30 PM UTC
Resolved
Sep 17, 2025, 10:55 PM UTC
Duration
3h 24m
Detected by Pingoru
Sep 17, 2025, 07:30 PM UTC

Affected components

Keela CRMForms

Update timeline

  1. investigating Sep 17, 2025, 07:30 PM UTC

    Scheduled recurring Paypal payments are failing with an pop up saying Payment Failed. Paypal payments are working as expected for one-time donation and revenue payments. We are investigating the root cause still and will provide more updates shortly.

  2. identified Sep 17, 2025, 09:39 PM UTC

    We’ve identified the root cause and are actively working on a fix. The update is scheduled to be deployed by the end of the day.

  3. resolved Sep 17, 2025, 10:55 PM UTC

    The fix has been deployed, and recurring PayPal payments have been fully restored to normal operation.