Keela incident

Multiple Services Down (Canada)

Major Resolved View vendor source →

Keela experienced a major incident on July 26, 2025 affecting Keela CRM and E-mail sending and 1 more component, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2025, 02:14 AM UTC
Resolved
Jul 26, 2025, 04:32 AM UTC
Duration
2h 18m
Detected by Pingoru
Jul 26, 2025, 02:14 AM UTC

Affected components

Keela CRME-mail sendingKeela's Intelligence ToolsE-mail Marketing BuilderFormsKeelaPay (USA Region)

Update timeline

  1. investigating Jul 26, 2025, 02:14 AM UTC

    We are currently experiencing an issue where multiple services are down in our Canada Region. Our engineering team are investigating the issue to restore services as soon as possible.

  2. monitoring Jul 26, 2025, 02:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 26, 2025, 04:32 AM UTC

    This incident has been resolved.