Health Gorilla had 44 outages in the last 2 years totaling 611h 52m of downtime — averaging 1.8 incidents per month.
There were 44 Health Gorilla outages since January 22, 2025 totaling 611h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our engineering team has been actively investigating the intermittent 504 Gateway Timeout errors and elevated API response times observed over the past several days. We have identified contributing factors related to how our platform scales capacity during periods of elevated request volume, and we are rolling out staged infrastructure improvements — including load balancer and auto-scaling adjustments — to reduce the likelihood of recurrence during peak load. Service remains operational, and we are monitoring closely. We will follow up here once the initial round of changes is in place.
Update: Changes were implemented last night related to the previously identified issues and performance over the past several hours has shown improvement. We will continue to closely monitor system performance, particularly during morning scale-up and evening scale-down periods, to ensure stability.
We identified the primary cause of the recent instability and 504 errors as related to a core messaging component within our platform. Our team has implemented adjustments to both code and infrastructure, and the issue is currently resolved. We have observed some intermittent spikes during periods when the system scales up or down (typically overnight), but these are minor and not indicative of ongoing instability. We are continuing to monitor performance closely and have initiated planning for longer-term improvements to further enhance stability and scalability.
Health Gorilla is currently experiencing intermittent slowness within our web portal. Our team is actively investigating the issue and working toward a resolution. We will continue to provide updates as they become available. Thank you for your patience.
Health Gorilla is currently experiencing intermittent slowness within our web portal. Our team is actively investigating the issue and working toward a resolution, and we are continuing to monitor and analyze the situation to ensure it is fully addressed. We appreciate your patience and will provide updates as they become available.
Health Gorilla is currently experiencing a service disruption and the platform is temporarily unavailable. Our engineering team is actively investigating the issue and working to restore service as quickly as possible. We will continue to provide updates here as more information becomes available. Thank you for your patience.
We are continuing to investigate this issue.
The issue causing the service disruption has been resolved, and Health Gorilla services have been fully restored. Our team has confirmed that the platform is operating normally. We appreciate your patience while we worked to address this issue. If you continue to experience any problems, please contact our support team.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 26, 2026 - 15:00 UTC
Quest has indicated that the maintenance period is resolved.
Georgia Health Information Network's (GaHIN's) connectivity to eHealth Exchange is currently suspended. eHealth Exchange staff are engaged in communications with GaHIN regarding restoration of their connectivity and will provide an update once that has been achieved. At this time, we are unable to provide a definitive timeline for restored connectivity, however, an update will be made to Participants when connectivity resumes. GaHIN is the health information network located in and serving the Georgia community. As always, please ensure your technology platform regularly ingests eHealth Exchange’s directory information so it knows which eHealth Exchange participants are actively exchanging. If you have any questions or concerns regarding this communication, please reach out to ++ [email protected]+.
This incident has been resolved.
Atlassian is actively investigating an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view. We will share updates here in one hour or as more information becomes available.
This incident has been resolved.
Health Gorilla is currently researching and monitoring reported performance issues using the Health Gorilla UI. This includes initial login as well as attempts to place lab orders. Users are reporting that the lab ordering process is taking longer than usual to complete. Health Gorilla has identified the initial cause of the performance issues and we are working to resolve the issues.
The issue with slow performance in the Health Gorilla UI has been resolved. If you experience this again, please enter a ticket in the Health Gorilla support portal, and provide details of where you are seeing issues.
On Friday 10/25/2025, the Health Gorilla Lab Network product experienced a disconnection to all lab vendors. Our engineering teams identified the disconnection event and re-established connectivity to all labs. Your users may have experienced a response to an order indicating that it could not be placed. If you have an API integration, you may have experienced 4xx-level responses during the disruption.
The Health Gorilla systems, including both UI and APIs, are currently being impacted by the AWS Service issues. You may see slow or unresponsive UI behavior, and API calls may have slow responses, or may receive 5xx level disconnects. We will update this page when we receive additional information from AWS.
Our services are recovered, as have messaging services. Our service provider has resolved the issue and upstream services are recovering as well. You should see less service disruptions as the individual data centers and availability zones recover fully.
AWS has resolved the issues that caused the performance issues in both UI and API.
We are currently investigating a performance degradation issue that was first identified at 13:37pmCT on 10/15/2025. This may impact both UI users and API queries and responses.
In order to resolve the performance degradation issues with our UI and API, Health Gorilla is undergoing database maintenance. Initial UI login will take longer than normal, but moving through the UI screens should speed up. This maintenance will be completed this weekend.
This incident has been resolved.
Health Gorilla Lab Network users are currently experiencing delays in placing orders. Specifically, the response back that the order has been submitted is delayed. Health Gorilla engineers are currently investigating the delay and we will update this page when any new information is available.
Lab network latency issues have been resolved and all lab order and result response times are back to normal.
Health Gorilla UI users may experience a brief interruption in service as our primary WWW server is being cycled to resolve an issue with certificates. We apologize for the inconvenience.
This incident has been resolved.
Commonwell has created a service advisory indicating connectivity issues. This could impact Health Gorilla Patient360 clients. This could prevent retrieval of records from Commonwell member organizations. Service Advisory- 10/7/2025 - Production - Database connectivity issues resulting in errors commonwellalliance.sharepoint.com NEW PLATFORM SERVICE ADVISORY - PRODUCTION Date: 10/7/2025 Impact : Members may experience intermittent 500 or 503 errors. Status: Active For questions or concerns, please contact [email protected]
Commonwell has resolved this issue.
On 10/02/2025 beginning at 2:30pmPT, Quest Diagnostics had a service disruption that impacted all users of their Hub interface. The issue was resolved at approximately 5:45pmPT, but as of 6:00pmPT they were still clearing the backlog. Health Gorilla clients that utilize the Health Gorilla Lab Network and place orders to Quest Diagnostics may have been impacted by this disruption.
We have had several reports as of 09:30am CT today that the UI and iframe response is sluggish and slow to load. Health Gorilla engineers are researching the issue and have identified the root cause. We have alleviated some of the slowdown, and are in the process of working to completely resolve the issue. This incident will be updated as more information is available.
We are continuing to work on a fix for this issue.
The issue has been resolved and all applications are fully operational with no delays. If you experience any performance issues, please create a help desk ticket.
We are currently experiencing performance issues with our Lab Network product, which is preventing some users from placing orders to lab vendors. We are investigating the issue and will update this ticket when any new information is available.
We are continuing to investigate this issue.
The performance degradation issue has been resolved, and the lab vendor connections have been restored.
All lab vendor connetions have been restored.
This incident has been resolved.
Commonwell reported today that they had service degradation and elevated 503 responses for network queries. The degradation window was between 2:02pm ET through 3:18pm ET. For Health Gorilla clients with licenses for the Commonwell network, this may have resulted in errors while querying patients on Commonwell, or not receiving the data that should have been available. Per Commonwell, this issue has been resolved and full service is restored.
The Health Gorilla system experienced performance degradation on 09/12/2025 between 12:45pmCT and 16:00pmCT. Health Gorilla Infrastructure team identified the cause and removed the processes that were the root of the degradation. System performance returned to normal after backlog processing completed.
The Health Gorilla system is currently experiencing performance issues with our UI portal and our API processing. Our system engineering and infra teams are researching the issue. We will post any updates to this status page.
The Health Gorilla infra team has resolved the performance issue that was affecting both API and UI processing. All performance is back to normal.
Health Gorilla is currently updating all Quest BU compendiums. During this process, there may be periods of temporary disruptions in service. We are working to complete this update as quickly as possible and will provide confirmation once the maintenance has been completed. Thank you for your patience as we work to ensure compendiums remain accurate and up to date.
We are continuing to monitor for any further issues.
Maintenance has been completed.
We are currently investigating an issue where some Quest Diagnostics compendiums are not available when querying using our CodeSystem API. The compendiums are loaded and are available to our UI and iframe clients, but not available via API. Our product engineers are investigating and will resolve as soon as possible. This page will be updated when the issue is resolved.
The compendiums for Quest Diagnostics are now available again via API.
Beginning on Tuesday morning, 08/12/2025 at approximately 09:13amPT, Health Gorilla's API server again began experiencing degraded performance responding to certain API calls, including those to the Patient endpoint when using a $everything extension. Health Gorilla infrastructure team identified the issue and made service modifications in order to resolve the issue. The issue was resolved within 2 hours and 20 minutes, and all API response times were back to normal. At this time, the Health Gorilla engineering team has disabled the offending service that caused the degradation and have determined that it will remain disabled until a complete evaluation of the service is completed.
Beginning on Monday morning, 08/11/2025 at approximately 09:21amPT, Health Gorilla's API server began experiencing degraded performance responding to certain API calls, including those to the Patient endpoint when using a $everything extension. Health Gorilla infrastructure team identified the issue and made service modifications in order to resolve the issue. The issue was resolved within 2 hours and 10 minutes, and all API response times were back to normal. Health Gorilla engineering team determined that the cause was due to a particular service, and the service was disabled.