Health Gorilla incident

Performance issues using Health Gorilla UI

Notice Resolved View vendor source →

Health Gorilla experienced a notice incident on November 26, 2025 affecting Web Portal, lasting 19h. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 09:47 PM UTC
Resolved
Nov 27, 2025, 04:48 PM UTC
Duration
19h
Detected by Pingoru
Nov 26, 2025, 09:47 PM UTC

Affected components

Web Portal

Update timeline

  1. identified Nov 26, 2025, 09:47 PM UTC

    Health Gorilla is currently researching and monitoring reported performance issues using the Health Gorilla UI. This includes initial login as well as attempts to place lab orders. Users are reporting that the lab ordering process is taking longer than usual to complete. Health Gorilla has identified the initial cause of the performance issues and we are working to resolve the issues.

  2. resolved Nov 27, 2025, 04:48 PM UTC

    The issue with slow performance in the Health Gorilla UI has been resolved. If you experience this again, please enter a ticket in the Health Gorilla support portal, and provide details of where you are seeing issues.