Resolved after 19 hours, affecting Web Portal, on November 26, 2025.
The issue with slow performance in the Health Gorilla UI has been resolved. If you experience this again, please enter a ticket in the Health Gorilla support portal, and provide details of where you are seeing issues.
Affected components
Update timeline
- identified Nov 26, 2025, 09:47 PM UTC
Health Gorilla is currently researching and monitoring reported performance issues using the Health Gorilla UI. This includes initial login as well as attempts to place lab orders. Users are reporting that the lab ordering process is taking longer than usual to complete. Health Gorilla has identified the initial cause of the performance issues and we are working to resolve the issues.
- resolved Nov 27, 2025, 04:48 PM UTC
The issue with slow performance in the Health Gorilla UI has been resolved. If you experience this again, please enter a ticket in the Health Gorilla support portal, and provide details of where you are seeing issues.
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