Health Gorilla incident

API Server Performance Degradation 2025-08-12

Notice Resolved View vendor source →

Health Gorilla experienced a notice incident on August 22, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2025, 11:07 PM UTC
Resolved
Aug 22, 2025, 11:07 PM UTC
Duration
—
Detected by Pingoru
Aug 22, 2025, 11:07 PM UTC

Update timeline

  1. resolved Aug 22, 2025, 11:07 PM UTC

    Beginning on Tuesday morning, 08/12/2025 at approximately 09:13amPT, Health Gorilla's API server again began experiencing degraded performance responding to certain API calls, including those to the Patient endpoint when using a $everything extension. Health Gorilla infrastructure team identified the issue and made service modifications in order to resolve the issue. The issue was resolved within 2 hours and 20 minutes, and all API response times were back to normal. At this time, the Health Gorilla engineering team has disabled the offending service that caused the degradation and have determined that it will remain disabled until a complete evaluation of the service is completed.