Health Gorilla incident

Slow response times for UI/iframe 2025-09-25

Minor Resolved View vendor source →

Health Gorilla experienced a minor incident on September 25, 2025 affecting Web Portal, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 06:01 PM UTC
Resolved
Sep 25, 2025, 06:24 PM UTC
Duration
23m
Detected by Pingoru
Sep 25, 2025, 06:01 PM UTC

Affected components

Web Portal

Update timeline

  1. identified Sep 25, 2025, 06:01 PM UTC

    We have had several reports as of 09:30am CT today that the UI and iframe response is sluggish and slow to load. Health Gorilla engineers are researching the issue and have identified the root cause. We have alleviated some of the slowdown, and are in the process of working to completely resolve the issue. This incident will be updated as more information is available.

  2. identified Sep 25, 2025, 06:17 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 25, 2025, 06:24 PM UTC

    The issue has been resolved and all applications are fully operational with no delays. If you experience any performance issues, please create a help desk ticket.