Health Gorilla experienced a minor incident on November 18, 2025 affecting Web Portal and Lab Connectivity (General), lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 06:00 PM UTC
We wanted to inform you that Health Gorilla is currently experiencing intermittent slowness with our Lab product, which may cause delays in sending lab orders. Our engineering team is actively investigating the issue to identify the root cause and restore normal performance as quickly as possible. At this time, you may notice slower response times or occasional timeouts when placing lab orders. We recommend retrying requests after a short delay if you experience any errors. We will continue to provide updates through our Status Page as we learn more and will notify you once the issue has been fully resolved. Thank you for your patience and understanding as we work to restore optimal service.
- investigating Nov 19, 2025, 04:53 PM UTC
We are continuing to investigate the intermittent slowness affecting our Lab product, which may cause delays in sending lab orders. Our engineering team has made progress in isolating potential contributing factors and is actively testing solutions to ensure a stable fix. Some users may still experience slower response times or occasional timeouts when submitting lab orders. We recommend retrying requests after a short delay if you encounter errors. We will continue to share updates through our Status Page as the investigation progresses and will notify you once the issue has been fully resolved. Thank you for your continued patience as we work to restore full functionality.
- identified Nov 19, 2025, 08:41 PM UTC
We have identified the root cause of the intermittent slowness affecting our Lab product, which has been causing delays in sending lab orders. Our engineering team is actively implementing a fix to restore full performance and prevent further disruptions. While the issue remains in progress, some users may continue to experience slower response times or brief timeouts when submitting orders. We recommend retrying requests after a short delay if you encounter errors. We’ll continue to monitor system performance throughout the deployment and will provide a final update once the fix has been successfully implemented and verified. Thank you for your continued patience as we work to restore full functionality.
- monitoring Nov 20, 2025, 04:00 PM UTC
A fix has been implemented and we are monitoring the issue.
- monitoring Nov 20, 2025, 08:27 PM UTC
Earlier, we experienced elevated network usage that impacted overall system performance, resulting in delays in lab order transmission. While the system is stabilizing, please be aware that there may still be intermittent delays as the platform continues catch-up processing. Our engineering team is actively monitoring performance to ensure everything returns to normal as quickly as possible. We will provide additional updates as needed.
- resolved Nov 21, 2025, 09:28 PM UTC
Earlier, we experienced elevated network usage that affected system performance and caused delays in lab order transmission. All systems are now back to normal, and orders are processing as expected. Our engineering team will continue to monitor performance to ensure stability. We will share additional updates if anything changes.