Health Gorilla incident

504 Gateway Timeout errors and elevated API response times

Minor Ongoing View vendor source →

Health Gorilla is currently experiencing a minor incident affecting API Server, which began 2h ago. The vendor's full update timeline is below.

Started
May 11, 2026, 06:50 PM UTC
Resolved
Ongoing
Duration
● 1h 30m
Detected by Pingoru
May 11, 2026, 06:50 PM UTC

Affected components

API Server

Update timeline

  1. investigating May 11, 2026, 06:50 PM UTC

    Our engineering team has been actively investigating the intermittent 504 Gateway Timeout errors and elevated API response times observed over the past several days. We have identified contributing factors related to how our platform scales capacity during periods of elevated request volume, and we are rolling out staged infrastructure improvements — including load balancer and auto-scaling adjustments — to reduce the likelihood of recurrence during peak load. Service remains operational, and we are monitoring closely. We will follow up here once the initial round of changes is in place.