Health Gorilla Outage History

Started Aug 22, 2025, 11:07 PM UTC· resolved Aug 22, 2025, 11:07 PM UTC

1. resolved Aug 22, 2025, 11:07 PM UTC

   Beginning on Tuesday morning, 08/12/2025 at approximately 09:13amPT, Health Gorilla's API server again began experiencing degraded performance responding to certain API calls, including those to the Patient endpoint when using a $everything extension. Health Gorilla infrastructure team identified the issue and made service modifications in order to resolve the issue. The issue was resolved within 2 hours and 20 minutes, and all API response times were back to normal. At this time, the Health Gorilla engineering team has disabled the offending service that caused the degradation and have determined that it will remain disabled until a complete evaluation of the service is completed.

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Started Aug 22, 2025, 11:03 PM UTC· resolved Aug 22, 2025, 11:03 PM UTC

1. resolved Aug 22, 2025, 11:03 PM UTC

   Beginning on Monday morning, 08/11/2025 at approximately 09:21amPT, Health Gorilla's API server began experiencing degraded performance responding to certain API calls, including those to the Patient endpoint when using a $everything extension. Health Gorilla infrastructure team identified the issue and made service modifications in order to resolve the issue. The issue was resolved within 2 hours and 10 minutes, and all API response times were back to normal. Health Gorilla engineering team determined that the cause was due to a particular service, and the service was disabled.

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Started Aug 01, 2025, 12:00 AM UTC· resolved Aug 01, 2025, 12:00 AM UTC

1. resolved Aug 07, 2025, 08:33 PM UTC

   Beginning on Friday night, 07/31/2025, Health Gorilla's API server began experiencing degraded performance responding to certain API calls, including those to the Patient endpoint when using a $everything extension. Health Gorilla infrastructure team identified the issue and made service modifications in order to resolve the issue. The issue was resolved completely on the morning of 08/02/2025 and all API response times were back to normal. Health Gorilla infrastructure changes should prevent this from occurring in the future.

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Started Jul 16, 2025, 04:31 PM UTC· resolved Jul 16, 2025, 06:41 PM UTC

1. identified Jul 16, 2025, 04:31 PM UTC

   Users have reported issues logging in to the Health Gorilla portal today. Our infra team is currently investigating the issue and is working to restore full connectivity.

2. resolved Jul 16, 2025, 06:41 PM UTC

   This incident has been resolved. Users experienced performance issues, including difficulty logging in and slow API response times, between 12:10pmEST and 12:30pmEST. Performance is back to standard and these issues should no longer persist.

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Started Jun 27, 2025, 10:00 PM UTC· resolved Jun 27, 2025, 10:00 PM UTC

1. resolved Jun 28, 2025, 02:48 AM UTC

   The Health Gorilla API servers were experiencing server performance degradation on Friday, 06/27/2025 between 3:00pmPST/6:00pmEST and 6:30pmPST/9:30pmEST. Our Infra team worked to identify the root cause of the degradation and took steps to alleviate the issue. Full performance was restored at 6:22pmPST/9:22pmEST.

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Started Jun 13, 2025, 02:53 PM UTC· resolved Jun 13, 2025, 02:58 PM UTC

1. investigating Jun 13, 2025, 02:53 PM UTC

   Medsender is currently experiencing issues with processing sent faxes. Their expectations are that this will be resolved sometime this morning.

2. monitoring Jun 13, 2025, 02:53 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 13, 2025, 02:58 PM UTC

   This incident has been resolved.

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Started May 01, 2025, 07:00 AM UTC· resolved May 01, 2025, 07:00 AM UTC

1. resolved May 01, 2025, 06:40 PM UTC

   Between 12:05pmCST and 1:05pmCST today, some of our customers may have experienced connectivity issues when calling APIs, or when attempting some functions in our UI. The issues were identified and resolved, and full connectivity has been restored.

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Started Apr 29, 2025, 11:30 PM UTC· resolved Apr 30, 2025, 01:52 AM UTC

1. investigating Apr 29, 2025, 11:30 PM UTC

   As of 04/29/2025, Lab Network ordering is experiencing longer response times when placing orders through the Health Gorilla Platform. We are aware of the issue and are in the process of identifying the cause and resolving the issue. This page will be updated when we have more information.

2. monitoring Apr 30, 2025, 12:39 AM UTC

   7:27pmCST - Response times are now back to normal, and we are monitoring the situation to ensure that the issue will not recur. We will update this page when we are sure that the issue is fully resolved.

3. resolved Apr 30, 2025, 01:52 AM UTC

   8:50pmCST - Response times have remained at normal levels for the past 90 minutes with no recurrence of the issue. We consider this issue resolved.

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Started Apr 25, 2025, 07:05 PM UTC· resolved Apr 25, 2025, 07:21 PM UTC

1. investigating Apr 25, 2025, 07:05 PM UTC

   As of 04/25/2025, Lab Network ordering is experiencing longer than normal response times when placing orders through the Health Gorilla Platform. We are aware of the issue and are in the process of identifying the solution. Orders are still going out, but they are taking longer than expected.

2. resolved Apr 25, 2025, 07:21 PM UTC

   The issue has been resolved and orders responses are again back to normal.

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Started Apr 24, 2025, 08:46 PM UTC· resolved Apr 25, 2025, 12:27 AM UTC

1. investigating Apr 24, 2025, 08:46 PM UTC

   As of 04/24/2025, Lab Network ordering isexperiencing longer response times when placing orders through the Health Gorilla Platform. As a result, we are aware of the issue and are in the process of identifying the solution to the longer than expected response times from our Lab Network vendor partners.

2. investigating Apr 24, 2025, 09:17 PM UTC

   We are continuing to investigate this issue.

3. resolved Apr 25, 2025, 12:27 AM UTC

   We have identified the cause of the slow order response times and we have resolved the issue. Resolution at 3:53pmPST.

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Started Apr 24, 2025, 08:44 PM UTC· resolved Apr 25, 2025, 12:29 AM UTC

1. investigating Apr 24, 2025, 08:44 PM UTC

   As of 04/24/2025, Health Gorilla's web portal is experiencing longer response times. As a result, we are aware of the issue and are in the process of identifying the solution to the longer than expected response times.

2. resolved Apr 25, 2025, 12:29 AM UTC

   We have identified the processes causing slow system response times and we have resolved the issue. System performance is now back to normal. Issue resolved at 3:53pmPST.

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Started Mar 18, 2025, 10:34 PM UTC· resolved Mar 18, 2025, 10:38 PM UTC

1. monitoring Mar 18, 2025, 10:34 PM UTC

   You may experience some connectivity issues with Commonwell today as we complete our certificate updates with Commonwell. If you are using our Patient360 APIs to enroll, search, or lookup with Commonwell, you may see temporary failed responses. Some customers reported issues beginning around 4:20pmCST. The errors should no longer be occurring as the certificate update has completed. The last error logged was at 5:20pmCST.

2. resolved Mar 18, 2025, 10:38 PM UTC

   This incident has been resolved.

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Started Mar 11, 2025, 10:00 AM UTC· resolved Mar 11, 2025, 10:00 AM UTC

1. resolved Mar 11, 2025, 02:05 PM UTC

   We have experienced an outage in the orders interface with Quest Diagnostics on 03/11/2025 between the hours of 05:00amCST and 09:00amCST. The issue has been identified and resolved, and orders are now being successfully created and sent to Quest.

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Started Feb 24, 2025, 03:44 PM UTC· resolved Feb 24, 2025, 07:10 PM UTC

1. monitoring Feb 24, 2025, 03:44 PM UTC

   KONZA will be performing maintenance on systems. Customers should expect intermittent downtime as updates are applied. If there are any questions, please contact the KONZA helpdesk at [email protected]. Scheduled (Planned) Downtime: Thursday 2/27/2025 - 9am – 11am CT Downtime: 2 hours total

2. resolved Feb 24, 2025, 07:10 PM UTC

   This incident has been resolved.

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Started Feb 11, 2025, 09:04 PM UTC· resolved Feb 11, 2025, 11:40 PM UTC

1. investigating Feb 11, 2025, 09:04 PM UTC

   We are once again experiencing issues with customers logging in to the Health Gorilla UI portal. You may experience delays, or errors in attempting to log in. Subsequent retries may assist you in logging in. Our internal systems team is investigating and we will update this incident status when updates are available.

2. resolved Feb 11, 2025, 11:40 PM UTC

   The issue has been resolved. You should no longer be experiencing any issues with logging in to the Health Gorilla UI Portal.

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Started Feb 11, 2025, 05:05 PM UTC· resolved Feb 11, 2025, 07:35 PM UTC

1. identified Feb 11, 2025, 05:05 PM UTC

   Several customers have reported issues logging in to the Health Gorilla UI portal. Errors are received after entering username and password. Our internal systems team is researching to find the cause and resolve this. If you are experiencing this, please try exiting your browser and restarting to see if this resolves the issue. This incident will be updated when we have new information.

2. resolved Feb 11, 2025, 07:35 PM UTC

   This issue was resolved at 09:53amPST. If you experience any additional errors, please report these to [email protected].

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Started Feb 05, 2025, 06:53 PM UTC· resolved Feb 05, 2025, 07:07 PM UTC

1. investigating Feb 05, 2025, 06:53 PM UTC

   Health Gorilla API servers are currently experiencing slow response times in our Production environment. You may experience longer response times, or 5xx level responses. We are investigating at this time and will update this page when we have more information.

2. resolved Feb 05, 2025, 07:07 PM UTC

   This incident has been resolved.

3. postmortem Feb 06, 2025, 05:40 PM UTC

   For customers, if you had P360 queries that were in progress on 02/05/2025 that have not yet completed, they may have been impacted by this system response issue. For any query still running from that time, please log in to the P360 Dashboard and cancel those queries and restart them.

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Started Jan 24, 2025, 07:15 PM UTC· resolved Jan 24, 2025, 07:15 PM UTC

1. resolved Jan 24, 2025, 07:15 PM UTC

   Health Gorilla experienced an issue where responses to Carequality were being delayed or failing. Health Gorilla infra team identified the issue as an overburdened server, and made necessary changes to the configuration to alleviate the burden and prevent this from happening in the future. This issue was resolved as of 09:30amPST/12:30pmEST on 01/24/2025.

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Started Jan 22, 2025, 10:40 PM UTC· resolved Jan 24, 2025, 03:37 PM UTC

1. identified Jan 22, 2025, 10:40 PM UTC

   Health Gorilla has identified an issue that is slowing down response times for our FHIR API calls. the issue is sporadic, and our infra team is monitoring the issue and ensuring that servers with slow response rates are cycled out. You may experience longer than expected response times for APIs, and possibly a 5xx-level response if the API does not respond within the timeout period. This status will be updated when the issue is resolved, or when any updates become available.

2. resolved Jan 24, 2025, 03:37 PM UTC

   This incident has been resolved.

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