Health Gorilla Outage History

Beginning on Friday night, 07/31/2025, Health Gorilla's API server began experiencing degraded performance responding to certain API calls, including those to the Patient endpoint when using a $everything extension. Health Gorilla infrastructure team identified the issue and made service modifications in order to resolve the issue. The issue was resolved completely on the morning of 08/02/2025 and all API response times were back to normal. Health Gorilla infrastructure changes should prevent this from occurring in the future.

This incident has been resolved. Users experienced performance issues, including difficulty logging in and slow API response times, between 12:10pmEST and 12:30pmEST. Performance is back to standard and these issues should no longer persist.

The Health Gorilla API servers were experiencing server performance degradation on Friday, 06/27/2025 between 3:00pmPST/6:00pmEST and 6:30pmPST/9:30pmEST. Our Infra team worked to identify the root cause of the degradation and took steps to alleviate the issue. Full performance was restored at 6:22pmPST/9:22pmEST.

This incident has been resolved.

Between 12:05pmCST and 1:05pmCST today, some of our customers may have experienced connectivity issues when calling APIs, or when attempting some functions in our UI. The issues were identified and resolved, and full connectivity has been restored.

8:50pmCST - Response times have remained at normal levels for the past 90 minutes with no recurrence of the issue. We consider this issue resolved.

The issue has been resolved and orders responses are again back to normal.

We have identified the cause of the slow order response times and we have resolved the issue. Resolution at 3:53pmPST.

We have identified the processes causing slow system response times and we have resolved the issue. System performance is now back to normal. Issue resolved at 3:53pmPST.

This incident has been resolved.

We have experienced an outage in the orders interface with Quest Diagnostics on 03/11/2025 between the hours of 05:00amCST and 09:00amCST. The issue has been identified and resolved, and orders are now being successfully created and sent to Quest.

This incident has been resolved.

The issue has been resolved. You should no longer be experiencing any issues with logging in to the Health Gorilla UI Portal.

This issue was resolved at 09:53amPST. If you experience any additional errors, please report these to [email protected].

This incident has been resolved.

Health Gorilla experienced an issue where responses to Carequality were being delayed or failing. Health Gorilla infra team identified the issue as an overburdened server, and made necessary changes to the configuration to alleviate the burden and prevent this from happening in the future. This issue was resolved as of 09:30amPST/12:30pmEST on 01/24/2025.

This incident has been resolved.

During the time frame of 2025-01-07-2025-01-09, the Health Gorilla system was experiencing slow responses with our APIs. This may have resulted in either slow responses to APIs, or even in 5xx level responses because the API took longer than expected to respond. This issue was resolved on 2025-01-09.

This incident has been resolved. The VPN between Health Gorilla and Ellkay is fully operational.