Health Gorilla incident

Performance Degradation Issue 2025-09-23

Minor Resolved View vendor source →

Health Gorilla experienced a minor incident on September 23, 2025 affecting Lab Connectivity (General), lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 01:49 PM UTC
Resolved
Sep 23, 2025, 02:19 PM UTC
Duration
29m
Detected by Pingoru
Sep 23, 2025, 01:49 PM UTC

Affected components

Lab Connectivity (General)

Update timeline

  1. investigating Sep 23, 2025, 01:49 PM UTC

    We are currently experiencing performance issues with our Lab Network product, which is preventing some users from placing orders to lab vendors. We are investigating the issue and will update this ticket when any new information is available.

  2. investigating Sep 23, 2025, 01:49 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 23, 2025, 02:10 PM UTC

    The performance degradation issue has been resolved, and the lab vendor connections have been restored.

  4. investigating Sep 23, 2025, 02:17 PM UTC

    All lab vendor connetions have been restored.

  5. resolved Sep 23, 2025, 02:19 PM UTC

    This incident has been resolved.