Health Gorilla experienced a notice incident on October 7, 2025 affecting P360 Initiating Gateway, lasting 15h 41m. The incident has been resolved; the full update timeline is below.
Affected components
P360 Initiating Gateway
Update timeline
- investigating Oct 07, 2025, 10:37 PM UTC
Commonwell has created a service advisory indicating connectivity issues. This could impact Health Gorilla Patient360 clients. This could prevent retrieval of records from Commonwell member organizations. Service Advisory- 10/7/2025 - Production - Database connectivity issues resulting in errors commonwellalliance.sharepoint.com NEW PLATFORM SERVICE ADVISORY - PRODUCTION Date: 10/7/2025 Impact : Members may experience intermittent 500 or 503 errors. Status: Active For questions or concerns, please contact [email protected]
- resolved Oct 08, 2025, 02:18 PM UTC
Commonwell has resolved this issue.