Health Gorilla incident

Health Gorilla Impacted by AWS Service Issues 2025-10-20

Minor Resolved View vendor source →

Health Gorilla experienced a minor incident on October 20, 2025 affecting Web Portal and Lab Connectivity (General) and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:22 PM UTC
Resolved
Oct 21, 2025, 08:53 PM UTC
Duration
1d 4h
Detected by Pingoru
Oct 20, 2025, 04:22 PM UTC

Affected components

Web PortalLab Connectivity (General)API Server

Update timeline

  1. identified Oct 20, 2025, 04:22 PM UTC

    The Health Gorilla systems, including both UI and APIs, are currently being impacted by the AWS Service issues. You may see slow or unresponsive UI behavior, and API calls may have slow responses, or may receive 5xx level disconnects. We will update this page when we receive additional information from AWS.

  2. monitoring Oct 20, 2025, 09:50 PM UTC

    Our services are recovered, as have messaging services. Our service provider has resolved the issue and upstream services are recovering as well. You should see less service disruptions as the individual data centers and availability zones recover fully.

  3. resolved Oct 21, 2025, 08:53 PM UTC

    AWS has resolved the issues that caused the performance issues in both UI and API.