Health Gorilla incident
Health Gorilla Impacted by AWS Service Issues 2025-10-20
Resolved after 1 day 4 hours, affecting Web Portal and Lab Connectivity (General) and 1 more, on October 20, 2025.
AWS has resolved the issues that caused the performance issues in both UI and API.
Affected components
Update timeline
- identified Oct 20, 2025, 04:22 PM UTC
The Health Gorilla systems, including both UI and APIs, are currently being impacted by the AWS Service issues. You may see slow or unresponsive UI behavior, and API calls may have slow responses, or may receive 5xx level disconnects. We will update this page when we receive additional information from AWS.
- monitoring Oct 20, 2025, 09:50 PM UTC
Our services are recovered, as have messaging services. Our service provider has resolved the issue and upstream services are recovering as well. You should see less service disruptions as the individual data centers and availability zones recover fully.
- resolved Oct 21, 2025, 08:53 PM UTC
AWS has resolved the issues that caused the performance issues in both UI and API.
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Amazon Web Services