- Detected by Pingoru
- May 08, 2026, 09:32 PM UTC
- Resolved
- May 08, 2026, 10:47 PM UTC
- Duration
- 1h 15m
Affected: HappyCo Website
Timeline · 4 updates
-
investigating May 08, 2026, 09:32 PM UTC
We are experiencing intermittent failures with our IVR infrastructure resulting in user busy signals in Call Complete.
-
identified May 08, 2026, 09:47 PM UTC
The issue has been identified and a fix is being deployed.
-
monitoring May 08, 2026, 10:18 PM UTC
Services are restored and we are monitoring.
-
resolved May 08, 2026, 10:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 11:10 PM UTC
- Resolved
- Apr 09, 2026, 12:23 AM UTC
- Duration
- 1h 12m
Affected: Management Portal and Report Access
Timeline · 3 updates
-
investigating Apr 08, 2026, 11:10 PM UTC
We're currently investigating reports of users being unable to login
-
monitoring Apr 08, 2026, 11:57 PM UTC
We've implemented a fix and are monitoring.
-
resolved Apr 09, 2026, 12:23 AM UTC
This has been resolved now.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 07:24 PM UTC
- Resolved
- Apr 08, 2026, 09:03 PM UTC
- Duration
- 1h 39m
Affected: Management Portal and Report Access
Timeline · 3 updates
-
investigating Apr 08, 2026, 07:24 PM UTC
We are currently investigating users being unable to login.
-
monitoring Apr 08, 2026, 07:32 PM UTC
A fix has been implemented and we're monitoring.
-
resolved Apr 08, 2026, 09:03 PM UTC
This has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 04:16 PM UTC
- Resolved
- Apr 08, 2026, 04:25 PM UTC
- Duration
- 9m
Affected: Management Portal and Report Access
Timeline · 3 updates
-
investigating Apr 08, 2026, 04:16 PM UTC
We are currently investigating a partial outage within one of our applications that supports our accounts application that's causing a subset of requests to fail
-
identified Apr 08, 2026, 04:16 PM UTC
The issue has been identified and a fix is being implemented.
-
resolved Apr 08, 2026, 04:25 PM UTC
We've identified and resolved the outage; all systems are now operational
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2026, 04:37 AM UTC
- Resolved
- Apr 08, 2026, 06:12 AM UTC
- Duration
- 1d 1h
Affected: Management Portal and Report Access
Timeline · 3 updates
-
investigating Apr 07, 2026, 04:37 AM UTC
On 31 March 2026, between approximately 5:00 PM and midnight UTC (1:00 PM – 8:00 PM EST), customers experienced degraded performance across Happy Property. We are aware of the impact this caused and are actively investigating. Ongoing intermittent issues have been reported in: - Report downloads failing or not completing - Errors when completing inspections - General slowness and intermittent failures across the platform Our engineering team is investigating the root cause. We will provide updates as our investigation progresses.
-
monitoring Apr 07, 2026, 10:44 PM UTC
We’ve implemented changes and are seeing improvements in success rates for affected actions.
-
resolved Apr 08, 2026, 06:12 AM UTC
Success rates are returning to normal across all services.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 06:25 PM UTC
- Resolved
- Mar 27, 2026, 07:07 PM UTC
- Duration
- 42m
Affected: Management Portal and Report AccessMobile SyncIntegrations
Timeline · 3 updates
-
investigating Mar 27, 2026, 06:25 PM UTC
We are currently investigating reports of degraded application performance.
-
monitoring Mar 27, 2026, 06:53 PM UTC
We've identified a fix and are actively monitoring to confirm full resolution.
-
resolved Mar 27, 2026, 07:07 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2026, 07:16 PM UTC
- Resolved
- Mar 09, 2026, 09:18 PM UTC
- Duration
- 5d 2h
Affected: Management Portal and Report AccessIntegrationsHappy Force
Timeline · 3 updates
-
investigating Mar 04, 2026, 07:16 PM UTC
We see a rise in duplicate work orders from the Yardi property management service today. We’re working with the Yardi team to identify and fix the problem.
-
monitoring Mar 05, 2026, 07:58 PM UTC
The rate of duplicate work orders has dropped. We're continuing to work with the Yardi team to monitor.
-
resolved Mar 09, 2026, 09:18 PM UTC
Work order import operations are restored to expected levels. We are working with Yardi to understand the root cause of the issue.
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 02:41 AM UTC
- Resolved
- Mar 03, 2026, 01:00 AM UTC
- Duration
- —
Timeline · 1 update
-
resolved Mar 03, 2026, 02:41 AM UTC
We became aware of availability issues during rollout of a core service. The issue was identified with proactive monitoring and full service restored within 16 minutes.
Read the full incident report →
- Detected by Pingoru
- Feb 27, 2026, 05:52 PM UTC
- Resolved
- Feb 27, 2026, 10:52 PM UTC
- Duration
- 5h
Affected: Management Portal and Report Access
Timeline · 4 updates
-
investigating Feb 27, 2026, 05:52 PM UTC
We are currently experiencing intermittent slow page loads and are investigating.
-
investigating Feb 27, 2026, 06:48 PM UTC
We are continuing to investigate this issue.
-
monitoring Feb 27, 2026, 07:37 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Feb 27, 2026, 10:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 13, 2026, 11:15 PM UTC
- Resolved
- Feb 15, 2026, 12:28 AM UTC
- Duration
- 1d 1h
Affected: Mobile Sync
Timeline · 6 updates
-
investigating Feb 13, 2026, 11:15 PM UTC
We are currently investigating an issue with some users not being able to download some Inspections and Work Orders to their mobile app. We are investigating the cause.
-
identified Feb 13, 2026, 11:40 PM UTC
We have identified the cause of the issue. Mobile users on version 2.13.0 of the Happy Property Mobile app may have difficulties viewing some unassigned Tasks and Inspections. As a workaround, you can either: - Assign the tasks or inspections to the user – refreshing the My Work screen will then download them to the device. - Use the Property tab to access and open the items directly.
-
identified Feb 14, 2026, 01:31 AM UTC
A fix has been released for Android users. These users should update to 2.13.1 if they are experiencing issues.
-
identified Feb 14, 2026, 04:35 AM UTC
Our team is continuing to work on a fix for Apple users. Please continue to utilise workarounds where needed.
-
monitoring Feb 14, 2026, 07:22 AM UTC
A fix has been implemented to restore the ability to download unassigned Inspections and Work Orders to user devices. There may be some degraded performance for some users which our engineers are monitoring.
-
resolved Feb 15, 2026, 12:28 AM UTC
This incident is resolved. Users experiencing issues should upgrade to version 2.13.1 of the Happy Property Mobile App.
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 11:15 PM UTC
- Resolved
- Feb 05, 2026, 12:00 AM UTC
- Duration
- 44m
Affected: Happy Force
Timeline · 2 updates
-
identified Feb 04, 2026, 11:15 PM UTC
New Happy Force tasks are not being loaded into the system. We've identified the root cause and are working on a fix.
-
resolved Feb 05, 2026, 12:00 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 25, 2026, 06:31 PM UTC
- Resolved
- Jan 25, 2026, 07:59 PM UTC
- Duration
- 1h 27m
Timeline · 3 updates
-
investigating Jan 25, 2026, 06:31 PM UTC
We are seeing slow application performance within the Call Management Product and are investigating. IVR functionality is NOT impacted.
-
monitoring Jan 25, 2026, 07:05 PM UTC
We have introduced a fix to Call Management which has addressed slow application performance. We are continuing to monitor application performance.
-
resolved Jan 25, 2026, 07:59 PM UTC
Call Management continues to operate normally.
Read the full incident report →
- Detected by Pingoru
- Nov 19, 2025, 01:14 AM UTC
- Resolved
- Nov 19, 2025, 05:03 AM UTC
- Duration
- 3h 49m
Affected: Management Portal and Report Access
Timeline · 4 updates
-
investigating Nov 19, 2025, 01:14 AM UTC
Newly provisioned Call Management services are not visible in the Management Portal. We are investigating the cause.
-
investigating Nov 19, 2025, 02:12 AM UTC
We are continuing to investigate the cause of Call Management provisioning delays.
-
identified Nov 19, 2025, 03:02 AM UTC
We've identified the issue and working to implement a fix.
-
resolved Nov 19, 2025, 05:03 AM UTC
A fix has been implemented and Call Management provisioning is operating as normal.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 02:40 PM UTC
- Resolved
- Nov 18, 2025, 09:22 PM UTC
- Duration
- 6h 41m
Affected: Management Portal and Report AccessEmail ServiceHappy Force
Timeline · 5 updates
-
investigating Nov 18, 2025, 02:40 PM UTC
We are investigating impacts to HappyCo products due to failure of upstream service provider. Call Complete, SMS, Email, and other services may be impacted.
-
identified Nov 18, 2025, 03:10 PM UTC
An outage from an upstream data provider had impacted a number of PMS integrations, including Entrata, Yardi, and MRI. At 14:42 UTC (9:42 EST), the upstream data provider reported resolution for key services, which aligns with our internal monitoring showing a resolution of errors at 14:36 UTC (9:36 EST). This upstream outage will have delayed PMS data imports and exports during this time. We are reviewing internal data to determine what lag remains between us and impacted integrations.
-
monitoring Nov 18, 2025, 03:35 PM UTC
We are actively monitoring remaining data syncs between us and impacted PMS providers with full data sync resolution expected by 16:00 UTC (13:00 EST). We expect all newly initialized data changes to sync without being impacted by the upstream data provider.
-
monitoring Nov 18, 2025, 05:44 PM UTC
Impacts to HappyCo systems caused by the Cloudflare outage are resolved. We're continuing to monitor system health.
-
resolved Nov 18, 2025, 09:22 PM UTC
This incident has been resolved.
Read the full incident report →
Critical November 18, 2025 - Detected by Pingoru
- Nov 18, 2025, 02:14 PM UTC
- Resolved
- Nov 18, 2025, 02:54 PM UTC
- Duration
- 39m
Affected: Happy Force
Timeline · 4 updates
-
investigating Nov 18, 2025, 02:14 PM UTC
We are currently investigating an issue with resident not being transferred to Dialpad when they call the emergency number.
-
identified Nov 18, 2025, 02:35 PM UTC
There is currently an outage with Cloudfare's CDN service and it is impacting all HappyCo call management services including Happy Force after hours. We are actively monitoring the situation and anticipate our services will be restored when Cloudfare's are as well.
-
monitoring Nov 18, 2025, 02:53 PM UTC
Cloudfare has stated that their issue has been resolved and we are currently monitoring our services.
-
resolved Nov 18, 2025, 02:54 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 13, 2025, 08:12 PM UTC
- Resolved
- Nov 14, 2025, 02:56 AM UTC
- Duration
- 6h 44m
Affected: Management Portal and Report Access
Timeline · 5 updates
-
investigating Nov 13, 2025, 08:12 PM UTC
We are investigating an issue that may prevent Community Broadcast messages from being delivered.
-
identified Nov 13, 2025, 10:08 PM UTC
We've identified the issue and working to implement a fix.
-
identified Nov 14, 2025, 12:02 AM UTC
Our team is still implementing the fix and progressing toward full restoration.
-
identified Nov 14, 2025, 02:13 AM UTC
We're still working on implement a fix for this.
-
resolved Nov 14, 2025, 02:56 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 10:29 AM UTC
- Resolved
- Oct 20, 2025, 01:21 PM UTC
- Duration
- 2h 51m
Timeline · 5 updates
-
investigating Oct 20, 2025, 10:29 AM UTC
Residents can report emergency issues as a regular issues via their Resident Portal for their community. Our operators are monitoring reported issues and will escalate them immediately.
-
investigating Oct 20, 2025, 11:00 AM UTC
Incoming calling has been partially restored. Residents can report Emergency calls via Call Complete and leave a message for our contact center. Our contact center will return the call to the resident to process the Emergency report.
-
monitoring Oct 20, 2025, 11:18 AM UTC
Incoming calling has been fully restored. We are monitoring systems for any further anomalies.
-
monitoring Oct 20, 2025, 11:58 AM UTC
All functionality is confirmed restored. We are continuing to monitor.
-
resolved Oct 20, 2025, 01:21 PM UTC
Our operators continue to confirm successful resolution; marking incident resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 14, 2025, 10:46 PM UTC
- Resolved
- Oct 15, 2025, 03:45 AM UTC
- Duration
- 4h 58m
Timeline · 2 updates
-
identified Oct 14, 2025, 10:46 PM UTC
All Yardi connections in the resident portal (Yuhu) are failing. A fix has been identified and will be rolled out shortly.
-
resolved Oct 15, 2025, 01:43 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 14, 2025, 09:07 PM UTC
- Resolved
- Oct 14, 2025, 10:07 PM UTC
- Duration
- 59m
Timeline · 3 updates
-
investigating Oct 14, 2025, 09:07 PM UTC
We are currently investigating users being unable to access optigohappy.com
-
monitoring Oct 14, 2025, 09:20 PM UTC
We've applied a fix and are monitoring.
-
resolved Oct 14, 2025, 10:07 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 07, 2025, 07:34 PM UTC
- Resolved
- Oct 07, 2025, 10:02 PM UTC
- Duration
- 2h 27m
Affected: Management Portal and Report Access
Timeline · 6 updates
-
investigating Oct 07, 2025, 07:34 PM UTC
We are currently investigating this issue.
-
investigating Oct 07, 2025, 07:34 PM UTC
We are continuing to investigate this issue.
-
identified Oct 07, 2025, 08:11 PM UTC
We have identified slowness within the Tasks application due to increased database activity and are working to implement a fix.
-
identified Oct 07, 2025, 08:14 PM UTC
We are continuing to work on a fix for this issue.
-
monitoring Oct 07, 2025, 09:32 PM UTC
We have implemented a fix to improve database performance and are actively monitoring application performance. Initial measurements report a return to standard operating thresholds.
-
resolved Oct 07, 2025, 10:02 PM UTC
The fix implemented properly resolved database slowness; all systems are fully operational.
Read the full incident report →
- Detected by Pingoru
- Sep 09, 2025, 11:03 PM UTC
- Resolved
- Sep 10, 2025, 12:35 AM UTC
- Duration
- 1h 31m
Affected: HappyCo Website
Timeline · 4 updates
-
investigating Sep 09, 2025, 11:03 PM UTC
We are currently investigating this issue.
-
monitoring Sep 09, 2025, 11:25 PM UTC
The issue seems resolved but we continue to monitor the situation.
-
monitoring Sep 09, 2025, 11:27 PM UTC
Service has been restored and we continuing to monitor.
-
resolved Sep 10, 2025, 12:35 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 16, 2025, 07:31 PM UTC
- Resolved
- Aug 18, 2025, 02:35 AM UTC
- Duration
- 1d 7h
Timeline · 3 updates
-
investigating Aug 16, 2025, 08:31 PM UTC
We are currently investigating this issue.
-
monitoring Aug 16, 2025, 10:35 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Aug 18, 2025, 02:35 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 04, 2025, 05:31 PM UTC
- Resolved
- Aug 04, 2025, 11:01 PM UTC
- Duration
- 5h 29m
Affected: Management Portal and Report AccessMobile Sync
Timeline · 5 updates
-
investigating Aug 04, 2025, 05:31 PM UTC
Task assignment notifications might be delayed. We are currently investigating this issue.
-
investigating Aug 04, 2025, 07:01 PM UTC
We’re seeing reduced performance for Tasks assignments right now. Engineering has improved performance and is now investigating the root cause.
-
investigating Aug 04, 2025, 07:42 PM UTC
The problem has been identified. We’re remediating and are monitoring.
-
monitoring Aug 04, 2025, 10:28 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Aug 04, 2025, 11:01 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 21, 2025, 04:12 PM UTC
- Resolved
- Jul 21, 2025, 08:50 PM UTC
- Duration
- 4h 37m
Affected: HappyCo WebsiteManagement Portal and Report AccessMobile SyncHappy InsightsIntegrationsEmail Service
Timeline · 4 updates
-
investigating Jul 21, 2025, 04:12 PM UTC
We are currently investigating reports of widespread errors across the platform.
-
monitoring Jul 21, 2025, 05:29 PM UTC
We have implemented some adjustments to address a performance issue. Currently all systems showing healthy operation. We are actively monitoring the situation.
-
monitoring Jul 21, 2025, 06:14 PM UTC
We are continuing to monitor systems but all indicators show systems have fully recovered. We have increased job processing for PMS syncs to work through the backlong; job queues have returned to expected levels.
-
resolved Jul 21, 2025, 08:50 PM UTC
During our monitoring period of 2.5 hours, all systems have continued to perform as expected. All systems are fully operational.
Read the full incident report →
- Detected by Pingoru
- Jun 24, 2025, 11:29 PM UTC
- Resolved
- Jun 25, 2025, 11:46 AM UTC
- Duration
- 12h 16m
Affected: Mobile Sync
Timeline · 5 updates
-
investigating Jun 24, 2025, 11:29 PM UTC
We are currently investigating this issue.
-
identified Jun 24, 2025, 11:52 PM UTC
The issue has been identified and a fix is being implemented.
-
identified Jun 25, 2025, 12:12 AM UTC
Our technical team has confirmed that the location list will work if you select only one property. We are implementing a fix for the underlying issue for multiple property selection.
-
identified Jun 25, 2025, 01:33 AM UTC
We have further narrowed down the issue to only occurring if you have multiple properties selected in the app when attempting to create a work order or inspection. By using the single property selector before attempting to create a work order or inspection, you will be able to avoid the issue. The underlying issue has been identified and a fix is being implemented in an updated version of the Happy Property Maintenance App. We will provide an update when the new version of the App is available for download.
-
resolved Jun 25, 2025, 11:46 AM UTC
An updated version of the Happy Property Maintenance App has been released to iOS and Android stores. Update your App to resolve any remaining issues.
Read the full incident report →
