HappyCo incident

Emergency Calls are unable to be answered via Call Complete

Major Resolved View vendor source →

HappyCo experienced a major incident on October 20, 2025, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:29 AM UTC
Resolved
Oct 20, 2025, 01:21 PM UTC
Duration
2h 51m
Detected by Pingoru
Oct 20, 2025, 10:29 AM UTC

Update timeline

  1. investigating Oct 20, 2025, 10:29 AM UTC

    Residents can report emergency issues as a regular issues via their Resident Portal for their community. Our operators are monitoring reported issues and will escalate them immediately.

  2. investigating Oct 20, 2025, 11:00 AM UTC

    Incoming calling has been partially restored. Residents can report Emergency calls via Call Complete and leave a message for our contact center. Our contact center will return the call to the resident to process the Emergency report.

  3. monitoring Oct 20, 2025, 11:18 AM UTC

    Incoming calling has been fully restored. We are monitoring systems for any further anomalies.

  4. monitoring Oct 20, 2025, 11:58 AM UTC

    All functionality is confirmed restored. We are continuing to monitor.

  5. resolved Oct 20, 2025, 01:21 PM UTC

    Our operators continue to confirm successful resolution; marking incident resolved.