HappyCo incident
Emergency Calls are unable to be answered via Call Complete
Resolved after 2 hours 51 minutes, on October 20, 2025.
Our operators continue to confirm successful resolution; marking incident resolved.
Update timeline
- investigating Oct 20, 2025, 10:29 AM UTC
Residents can report emergency issues as a regular issues via their Resident Portal for their community. Our operators are monitoring reported issues and will escalate them immediately.
- investigating Oct 20, 2025, 11:00 AM UTC
Incoming calling has been partially restored. Residents can report Emergency calls via Call Complete and leave a message for our contact center. Our contact center will return the call to the resident to process the Emergency report.
- monitoring Oct 20, 2025, 11:18 AM UTC
Incoming calling has been fully restored. We are monitoring systems for any further anomalies.
- monitoring Oct 20, 2025, 11:58 AM UTC
All functionality is confirmed restored. We are continuing to monitor.
- resolved Oct 20, 2025, 01:21 PM UTC
Our operators continue to confirm successful resolution; marking incident resolved.
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