HappyCo incident

Residents are not being transferred to Happy Force after hours when they call the emergency number

Critical Resolved View vendor source →

HappyCo experienced a critical incident on November 18, 2025 affecting Happy Force, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:14 PM UTC
Resolved
Nov 18, 2025, 02:54 PM UTC
Duration
39m
Detected by Pingoru
Nov 18, 2025, 02:14 PM UTC

Affected components

Happy Force

Update timeline

  1. investigating Nov 18, 2025, 02:14 PM UTC

    We are currently investigating an issue with resident not being transferred to Dialpad when they call the emergency number.

  2. identified Nov 18, 2025, 02:35 PM UTC

    There is currently an outage with Cloudfare's CDN service and it is impacting all HappyCo call management services including Happy Force after hours. We are actively monitoring the situation and anticipate our services will be restored when Cloudfare's are as well.

  3. monitoring Nov 18, 2025, 02:53 PM UTC

    Cloudfare has stated that their issue has been resolved and we are currently monitoring our services.

  4. resolved Nov 18, 2025, 02:54 PM UTC

    This issue has been resolved.