HappyCo incident
Residents are not being transferred to Happy Force after hours when they call the emergency number
Resolved after 39 minutes, affecting Happy Force, on November 18, 2025.
Cloudfare has stated that their issue has been resolved and we are currently monitoring our services.
Affected components
Update timeline
- investigating Nov 18, 2025, 02:14 PM UTC
We are currently investigating an issue with resident not being transferred to Dialpad when they call the emergency number.
- identified Nov 18, 2025, 02:35 PM UTC
There is currently an outage with Cloudfare's CDN service and it is impacting all HappyCo call management services including Happy Force after hours. We are actively monitoring the situation and anticipate our services will be restored when Cloudfare's are as well.
- monitoring Nov 18, 2025, 02:53 PM UTC
Cloudfare has stated that their issue has been resolved and we are currently monitoring our services.
- resolved Nov 18, 2025, 02:54 PM UTC
This issue has been resolved.
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