HappyCo incident
Unable to load location list on mobile for more than one property
HappyCo experienced a major incident on June 24, 2025 affecting Mobile Sync, lasting 12h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2025, 11:29 PM UTC
We are currently investigating this issue.
- identified Jun 24, 2025, 11:52 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 25, 2025, 12:12 AM UTC
Our technical team has confirmed that the location list will work if you select only one property. We are implementing a fix for the underlying issue for multiple property selection.
- identified Jun 25, 2025, 01:33 AM UTC
We have further narrowed down the issue to only occurring if you have multiple properties selected in the app when attempting to create a work order or inspection. By using the single property selector before attempting to create a work order or inspection, you will be able to avoid the issue. The underlying issue has been identified and a fix is being implemented in an updated version of the Happy Property Maintenance App. We will provide an update when the new version of the App is available for download.
- resolved Jun 25, 2025, 11:46 AM UTC
An updated version of the Happy Property Maintenance App has been released to iOS and Android stores. Update your App to resolve any remaining issues.