Resolved after 6 hours 41 minutes, affecting Management Portal and Report Access and Email Service and 1 more, on November 18, 2025.
Impacts to HappyCo systems caused by the Cloudflare outage are resolved. We're continuing to monitor system health.
Affected components
Update timeline
- investigating Nov 18, 2025, 02:40 PM UTC
We are investigating impacts to HappyCo products due to failure of upstream service provider. Call Complete, SMS, Email, and other services may be impacted.
- identified Nov 18, 2025, 03:10 PM UTC
An outage from an upstream data provider had impacted a number of PMS integrations, including Entrata, Yardi, and MRI. At 14:42 UTC (9:42 EST), the upstream data provider reported resolution for key services, which aligns with our internal monitoring showing a resolution of errors at 14:36 UTC (9:36 EST). This upstream outage will have delayed PMS data imports and exports during this time. We are reviewing internal data to determine what lag remains between us and impacted integrations.
- monitoring Nov 18, 2025, 03:35 PM UTC
We are actively monitoring remaining data syncs between us and impacted PMS providers with full data sync resolution expected by 16:00 UTC (13:00 EST). We expect all newly initialized data changes to sync without being impacted by the upstream data provider.
- monitoring Nov 18, 2025, 05:44 PM UTC
Impacts to HappyCo systems caused by the Cloudflare outage are resolved. We're continuing to monitor system health.
- resolved Nov 18, 2025, 09:22 PM UTC
This incident has been resolved.
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