HappyCo incident

Call Management provisioning experiencing processing delays

Major Resolved View vendor source →

HappyCo experienced a major incident on November 19, 2025 affecting Management Portal and Report Access, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 01:14 AM UTC
Resolved
Nov 19, 2025, 05:03 AM UTC
Duration
3h 49m
Detected by Pingoru
Nov 19, 2025, 01:14 AM UTC

Affected components

Management Portal and Report Access

Update timeline

  1. investigating Nov 19, 2025, 01:14 AM UTC

    Newly provisioned Call Management services are not visible in the Management Portal. We are investigating the cause.

  2. investigating Nov 19, 2025, 02:12 AM UTC

    We are continuing to investigate the cause of Call Management provisioning delays.

  3. identified Nov 19, 2025, 03:02 AM UTC

    We've identified the issue and working to implement a fix.

  4. resolved Nov 19, 2025, 05:03 AM UTC

    A fix has been implemented and Call Management provisioning is operating as normal.